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Account issues
5 answers found
- How do I ensure that emails aren't blocked by spam filters?
Last updated on April 20, 2026
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
- How do I change my profile details?
Last updated on May 15, 2024
If you need to make changes to your registered Elsevier Author Services (WebShop) profile, you can do this online quickly and easily. How Follow the steps below to change your profile details: Go...
- What can I do if I have forgotten my username / password?
Last updated on April 10, 2024
Your username is the email address with which you registered with Elsevier Author Services (WebShop). If you have forgotten this, please contact us using one of the options below and include the following...
- Where can I see language editing samples?
Last updated on February 03, 2026
You can easily review samples of our language editing services by accessing the attached files. These samples demonstrate the editing standards for both our Standard and LE Plus services. Biomedicine...
- How do I clear my cache and all cookies?
Last updated on October 02, 2025
Browsers tend to hold onto information such as form contents. This can cause slowness or errors when the site no longer matches the cached information. Check your browser instructions for the steps to clear the cache of saved pages.