If you purchased a book from Elsevier but received the wrong book, please contact us to request a replacement and UPS return label (for US purchases) for the return of the wrong book received. You are required to:

• Notify us about the wrong delivery within three months from the original invoice date.
• Request a UPS return label.
• If you return a book from any region outside of the US, please contact us first to arrange returning the book using one of the options below.

How

To request a replacement or return, please contact us through one of the contact options found at the bottom of this page and include the following information:

• Invoice number
• ISBN code / title of the book you ordered
• ISBN code / title of the book you received in error

After sending us your request we contact you within 24 - 48 hours to confirm the return arrangements.