Access
25 answers found
- What are strong password requirements?
Last updated on November 05, 2024
To meet the strong password requirements, your password must: Be 8-20 characters Contain at least one uppercase alphabetical character, e.g., A, B C, etc. Contain at least one lowercase alphabetical...
- How do I redeem a Registration ID?
Last updated on December 17, 2024
To redeem a Registration ID and Password, please follow the below steps: Go to the Registration ID Redemption page by clicking the link below for the product to which you are subscribed: ExpertPath ImmunoQuery PATHPrimer STATdx RADPrimer Enter...
- How do I change my personal information?
Last updated on January 24, 2024
You can easily update or change your personal information (name, email address) in your user profile via your profile settings. Select the relevant product below for more information: Follow these steps...
- How do I make changes to my user list?
Last updated on July 05, 2023
To remove users and request Registration IDs for new users, please contact Customer Support using one of the contact options below. For further information on Registration IDs, please select the relevant...
- How can I personalize my STATdx experience?
Last updated on July 28, 2025
If you access STATdx by logging in with your email address and password, you already have access to personalized features such as CME, bookmarks, and recently viewed content. If you access STATdx via...
- How do I reset my password?
Last updated on July 28, 2025
To reset your forgotten password, click Forgot password from the sign in page. We will send you an email with a link to create a new password. Didn’t receive your email? Check your spam filter for an...
- How do I apply for remote access on STATdx with my organizational email address?
Last updated on December 17, 2024
If you have an email account through your organization (Example: [email protected]) you may already be eligible to sign up for remote access. Note: This option requires your administrator having...
- How do I contact Customer Support if I have a question?
Last updated on July 28, 2025
If you have a question, both individual and institutional users should use the contact options located near the bottom of this page.
- How do I login to STATdx?
Last updated on January 03, 2020
Go to STATdx Enter your email address and password and click Sign in. Once the system validates your credentials, you can begin using STATdx. If you have any further questions, please contact us using...
- When will STATdx automatically log me out of my account?
Last updated on January 24, 2024
STATdx will automatically logout users after 16 hours of inactivity. You may log back in to STATdx using your registered username and password. If you have any further questions, please contact us using...