Access
25 answers found
- What are strong password requirements?
Last updated on November 05, 2024
To meet the strong password requirements, your password must: Be 8-20 characters Contain at least one uppercase alphabetical character, e.g., A, B C, etc. Contain at least one lowercase alphabetical...
- How do I redeem a Registration ID?
Last updated on December 17, 2024
To redeem a Registration ID and Password, please follow the below steps: Go to the Registration ID Redemption page by clicking the link below for the product to which you are subscribed: ExpertPath ImmunoQuery PATHPrimer STATdx RADPrimer Enter...
- How do I change my personal information?
Last updated on January 24, 2024
You can easily update or change your personal information (name, email address) in your user profile via your profile settings. Select the relevant product below for more information: Follow these steps...
- How do I make changes to my user list?
Last updated on July 05, 2023
To remove users and request Registration IDs for new users, please contact Customer Support using one of the contact options below. For further information on Registration IDs, please select the relevant...
- How do I reset my password?
Last updated on July 28, 2025
To reset your forgotten password, click Forgot password from the sign in page. We will send you an email with a link to create a new password. Didn’t receive your email? Check your spam filter for an...
- How do I contact Customer Support if I have a question?
Last updated on July 28, 2025
If you have a question, both individual and institutional users should use the contact options located near the bottom of this page.
- How can I personalize my STATdx experience?
Last updated on July 28, 2025
If you access STATdx by logging in with your email address and password, you already have access to personalized features such as CME, bookmarks, and recently viewed content. If you access STATdx via...
- When will STATdx automatically log me out of my account?
Last updated on January 24, 2024
STATdx will automatically logout users after 16 hours of inactivity. You may log back in to STATdx using your registered username and password. If you have any further questions, please contact us using...
- Why can't I access the CME Gateway?
Last updated on January 03, 2023
If a user changes their Elsevier password or loses access to the CME Gateway for other reasons, use these steps to re-sync their Elsevier profile with CME Gateway. Please note: You must be logged out...
- How can I change my STATdx billing address?
Last updated on July 28, 2025
You can request changes to your billing address by contacting our Sales Department by choosing the link contained in this sentence. If you have any further questions, get in touch with us using one of...