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8 answers found
Why can’t I login to the site?
Last updated on March 04, 2022
Clinicians Please contact your local IT Administrator for assistance logging into your EHR system. Patients Please contact your hospital or local provider through the contact information provided...
How do I login to the site?
Last updated on January 09, 2020
Clinicians Clinicians will access the PatientPass application from within the electronic health record (EHR) system using their EHR credentials. Patients Patients will access...
How do I register?
Last updated on January 09, 2020
Clinicians If you have not previously created your EHR system credentials, please contact your local IT Administrator for assistance in setting up your EHR profile. Patients Your local...
How do I change my password?
Last updated on March 03, 2022
From the Admin page, return to the login page and click "Forgotten Password". A link to reset your password will then be sent to the email address associated to your user profile. From the clinician or...
Is the site accessible via a mobile device?
Last updated on March 03, 2022
Education can be shared via a link which is accessible through text message or email, or on the EHR Portal mobile app.
Why am I unable to find education for a condition, medication or procedure?
Last updated on January 09, 2020
In rare cases where you are unable to find any desired education, please use the Support links below to notify Elsevier of the title in question or to request additional materials or assistance.
PatientPass Accessibility Statement
Last updated on July 01, 2025
PatientPass is committed to creating an inclusive and accessible platform that empowers all users by enabling access and optimizing the experience for individuals with disabilities, including auditory,...
How does an administrator add their hospital logo to PatientPass?
Last updated on December 17, 2024
Steps and screenshots on how to upload your hospital logo to PatientPass can be viewed on our instructional guide.
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