The standard maintenance window being performed by Redox on their system has a downstream impact to PatientPass.Redox’s planned window is always the third Saturday of each month, from 3:30 AM – 5:30 AM...

Scheduled Downtime for PatientPass

If you are experiencing issues accessing PatientPass or delivering education, please refer to the Troubleshooting Guide.


Troubleshooting Guide

To find the latest content updates for PatientPass, please visit the Interactive Patient Education Resource Center

Note: Content updates are restricted to active Elsevier customers. When visiting the...

What are the latest content updates?

For steps and screenshots on how to share patient education materials within the clinician application, view the instructional guide here.

 


How does a clinician share educational materials with their patient?

The PatientPass Support Center is Elsevier’s help site for clinicians. It offers FAQs, guides, and support on logging in, using features, sharing education with patients, troubleshooting, and checking content updates

PatientPass Support Center

To help answer you faster, we may ask you to provide the following:Screenshots and the specific address of the website you have questions aboutReference number (e.g. 230101-123456) available if you have...

How to contact us on Patient Pass


	Clinicians
	Please contact your local IT Administrator for assistance logging into your EHR system.
	
	Patients
	Please contact your hospital or local provider through the contact information provided...

Why can’t I login to the site?

Elsevier takes every precaution to ensure that our content is correct before publication; however, if you suspect there is an error, please use the support links below to contact us.


How can I report a content error?

From the Admin page, return to the login page and click "Forgotten Password". A link to reset your password will then be sent to the email address associated to your user profile. From the clinician or...

How do I change my password?


	    Clinicians    
	Clinicians will access the PatientPass application from within the electronic health record (EHR) system using their EHR credentials.    
	 
	    Patients    
	Patients will access...

How do I login to the site?

    Clinicians    If you have not previously created your EHR system credentials, please contact your local IT Administrator for assistance in setting up your EHR profile.         Patients    Your local...

How do I register?

    Clinicians    Please refer to your local IT Administrator for hardware requirements and browser support for your local workstation.        Patients    Visit the MyChart FAQ page for information on...

What are the internet browser requirements for PatientPass?

Education can be shared via a link which is accessible through text message or email, or on the EHR Portal mobile app.


Is the site accessible via a mobile device?

Content is reviewed and updated on a scheduled basis guided by the sensitivity of the content. Highly regulated conditions and medications will receive special priority during all updating procedures....

When is PatientPass content updated?

In rare cases where you are unable to find any desired education, please use the Support links below to notify Elsevier of the title in question or to request additional materials or assistance.


PatientPass Support Center

News

Top 10 answers

For further assistance:

Do you require assistance for another product?