The standard maintenance window being performed by Redox on their system has a downstream impact to PatientPass.
Redox’s planned window is always the third Saturday of each month, from 3:30 AM – 5:30 AM...

Scheduled Downtime for PatientPass

For steps and screenshots on how to share patient education materials within the clinician application, view the instructional guide here.

 


How does a clinician share educational materials with their patient?

To find the latest content updates for PatientPass, please visit the Interactive Patient Education Resource Center

Note: Content updates are restricted to active Elsevier customers. When visiting the...

What are the latest content updates?

If you are experiencing issues accessing PatientPass or delivering education, please refer to the Troubleshooting Guide.


Troubleshooting Guide

PatientPass Support Center

If you are experiencing an error whilst using an Elsevier product, please contact us using the details on this page.


I believe I’ve identified a harmful error in an Elsevier product.  How can I let Elsevier know?


	Clinicians
	Please contact your local IT Administrator for assistance logging into your EHR system.
	
	Patients
	Please contact your hospital or local provider through the contact information provided...

Why can’t I login to the site?


	 
	    Clinicians    
	Clinicians will access the PatientPass application from within the electronic health record (EHR) system using their EHR credentials.    
	 
	 
	    Patients    
	Patients will...

How do I login to the site?

Elsevier's PatientPass includes clinician, patient and administrative applications.

The clinician application provides the ability to easily assign both text and video education to the patient through...

What applications are accessible through PatientPass?

    Clinicians    If you have not previously created your EHR system credentials, please contact your local IT Administrator for assistance in setting up your EHR profile.         Patients    Your local...

How do I register?

From the Admin page, return to the login page and click "Forgotten Password". A link to reset your password will then be sent to the email address associated to your user profile. From the clinician or...

How do I change my password?

Clinicians can utilize the search field, found in the middle of the screen, and input a keyword for discovery of additional handouts.


How do I search for additional disease and symptom information within the PatientPass application?

Use of Inclusive Language:

Inclusive language acknowledges diversity, conveys respect to all people, is sensitive to differences, and promotes equal opportunities. Content should not make assumptions...

How does the content on PatientPass support inclusivity?

Elsevier takes every precaution to ensure that our content is correct before publication; however, if you suspect there is an error, please use the support links below to contact us.


How can I report a content error?

Steps and screenshots on how to upload your hospital logo to PatientPass can be viewed on our instructional guide.


PatientPass Support Center

PatientPass Support Center

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