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Scheduled Downtime for PatientPass
Last updated on January 14, 2026
The standard maintenance window being performed by Redox on their system has a downstream impact to PatientPass.
Redox’s planned window is always the third Saturday of each month, from 3:30 AM – 5:30 AM EST.
During a maintenance window, queues are paused, and messages are held. When the window is done, everything will be restarted and messages which have been queued will be sent in the same order they were received.
The 2026 Redox window dates are:
- January 17, 2026
- February 21, 2026
- March 21, 2026
- April 18, 2026
- May 16, 2026
- June 20, 2026
- July 18, 2026
- August 15, 2026
- September 19, 2026
- October 17, 2026
- November 21, 2026
- December 19, 2026