PatientPass is committed to creating an inclusive and accessible platform that empowers all users by enabling access and optimizing the experience for individuals with disabilities, including auditory, cognitive, physical, speech, and visual impairments.

In alignment with the broader accessibility policies set forth by Elsevier & RELX, we aspire to meet the established standards for web accessibility, adhering to the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 Level AA as well as similar standards enacted by countries around the globe.

Our patient engagement content includes alt text for images in text-based education, as well as captions and transcripts for videos.

For more information on how PatientPass follows accessibility standards, please refer to our Voluntary Product Accessibility Template (VPAT). This document, produced by the Elsevier Digital Accessibility Team, was most recently updated in December 2024. We are continuously working to improve accessibility.

Please visit PatientPass Support Center if you have general questions regarding PatientPass. If you wish to report an accessibility issue or for accessibility support, please contact us at: [email protected]