To keep up to date with the development of Mendeley products, choose one of the following links to view a detailed list of all features that were released in each update:Mendeley Reference Manager:Mendeley...

Mendeley Release Notes

In line with recent changes in Mendeley (find out more here), the following changes will be made to the Mendeley API. We will update this page if further changes occur.EndpointChangeNotesGET /disciplinesRemoval...

Mendeley API Changes

Some users are experiencing Mendeley Cite not loading when they click the Mendeley Cite ribbon in the References tab. When the user clicks the ribbon, the add-in window opens on the right-hand panel, however,...

Why does Mendeley Cite not load when I open it and just show a blank page in the add-in window?

Go to mendeley.com and login.Click on Privacy Center. Click on Profile. Click on Elsevier account, then click on manage your account details. The system will ask you to log back in to your account.Once...

How do I add secondary email to my Mendeley Account?

To run Mendeley Reference Manager on Linux, follow these steps:Download the latest version of Mendeley Reference Manager for Linux from:https://www.mendeley.com/download-reference-manager/linuxMake the...

How do I run Mendeley Reference Manager on Linux?

In this guide, we will walk you through the step-by-step process of exporting both PDFs and your annotations from Mendeley Reference Manager. By the end, you'll have the tools needed to easily share your...

How do I export PDF and annotations in Mendeley Reference Manager?

If you are using an institutional version of Microsoft Word or Office, you may experience issues installing or running Mendeley Cite due to the way the administrator has configured your institutional Microsoft...

What can I do if Mendeley Cite won’t install or load?

To use Mendeley Cite with a document containing citations made with the Mendeley Desktop plugin you will have to update your document. Please continue reading for more details on why this is necessary...

Why do I need to update my Mendeley Desktop Word plugin document to work with Mendeley Cite?

When Electron apps like the Mendeley Reference Manager desktop app are displayed via an NVIDIA GPU, they may appear blurred.The fix is:Launch the "NVIDIA Control Panel" app, or equivalentSelect "Manage...

Why is my Mendeley Reference Manager blurry?

The add-in can be installed from Microsoft AppSource.


How do I install Mendeley Cite into Word?

Mendeley Reference Manager updates itself in place, which means it needs to be able to overwrite its own program files. If the app is running from a folder it doesn't have permission to write to, the update...

Why won’t my Mendeley Reference Manager update?

We are aware of users encountering issues with the sign-in button not working when clicked.We recommend users who experience this issue to update to the latest available version of Word from their device...

What do I do if the sign-in button does not work?

You can export your references to Microsoft Word by selecting your chosen references and then going to the 'Export' option in the action panel, from there select the 'XML' option. The XML file containing...

How do I export my references to Microsoft Word?

Users who are using Microsoft Word 2016 will notice that after installing Mendeley Cite, the add-in will disappear from the 'References' tab once Microsoft Word is closed and reopened. This is because...

Why does Mendeley Cite not appear in the 'References' tab in Word?

Many journals have removed issue and page numbers from the articles. Instead they use article numbering as reference.As a result when you import these articles in your reference manager, such as Mendeley,...

Why is the page number missing or incorrect when I import an article to Mendeley Reference Manager?

If you are a Mendeley Desktop user, this issue is caused due to your Mendeley Desktop library not being synced to the cloud.Solution:Go to 'File'.Select 'Synchronize Library'.Allow the synchronization...

Why aren't my references showing up in Mendeley Cite?

We are aware of users not being able to insert bibliographies and of citations not ordering correctly when using recent versions of Microsoft Office 365 desktop on Windows machines.Microsoft have introduced...

Why does Mendeley Cite say 'There are no citations in this document' even though there are?

Use the Mendeley cite add-in for Word, you can download it from here.

Mendeley Cite will download the reference metadata from your Mendeley cloud library and you can add citations directly from the add-on...

How do I insert citations into my document using Mendeley?

Mendeley Cite is currently only available for MS Word. LibreOffice users can continue to use the Mendeley plug in for LibreOffice available with Mendeley Desktop.

However, users on Linux based machines...

Is Mendeley Cite available for LibreOffice?

To remove Mendeley Cite, you will need to access the add-in menu.HowGo to 'Insert'.Select 'My Add-ins'.Click 'Mendeley Cite'.A 3 dot option should appear on the top right, click the 3 dots.Click 'Remove'.Select...

How do I fully uninstall and remove Mendeley Cite from Word?

Mendeley Cite will work with Office 365 and Microsoft Word 2016 and above (please note Mendeley Cite is not supported below version 16.0.4390.1000) and also with the Microsoft Word app for iPad. If you...

Which versions of MS Word will Mendeley Cite work with?

HowPlace the cursor in your Word document where you want to insert the bibliography.Open Mendeley Cite and access the menu by clicking the three dots in the menu header.Select 'Insert Bibliography' from...

How do I insert a bibliography in my document with Mendeley Cite?

In Mendeley Cite, click on the 'Citation Settings' tab. The current citation style will be displayed, along with the current citation language. You will also see a preview of what your citation style will...

How do I change the citation style or citation language used by Mendeley Cite?

To edit a citation, click the citation you wish to edit within the document, this will load up the existing citation in the Mendeley Cite add-in pane. You can find more information here.You can also edit...

How do I edit or merge a citation from my document with Mendeley Cite?

How does a citation style work?The format that a citation style follows is defined by an instructional XML file that belongs to that citation style. This file is called a CSL (Citation Style Language)...

Why are my citation styles not appearing correctly?

Before finishing a document, you can remove the Mendeley fields by 'flattening' the document.HowHighlight the contents of the document using Ctrl + A (Windows) or Cmd + A (Mac).Right click on a Mendeley...

How do I remove the Mendeley code from a document in Mendeley Cite?

Mendeley Cite is the new citation add-in for Microsoft Word. You can download it from the Microsoft AppSource.

Mendeley will still download the reference metadata from your Mendeley cloud library and...

What is Mendeley Cite?

The Mendeley Cite add-in allows you to insert references from your library as citations into your Word document. You can also insert a bibliography and change your citation style.

You can choose from...

What does Mendeley Cite do?

This issue occurs when a Mendeley user has multiple Mendeley accounts associated with 1 email address. When attempting to sign in, you are prompted with a message stating you will receive an email to select...

Why can’t I sign in to Mendeley Cite on Microsoft Word Desktop after receiving the notification 'We found multiple accounts using the email address'?

Yes, we have built a new citation add-in called Mendeley Cite. You can download it from the Microsoft App Source.


Can I cite?

Currently Mendeley Cite does not work offline.This is the case for all Microsoft Add-ins. Microsoft requires a connection to the internet to access applications downloaded from the AppSource store. You...

Does Mendeley Cite work offline?

 
When Mendeley Cite inserts a citation into the document using a content control, Microsoft Word automatically formats the citation using Word's default font.

If you change the font of your citation...

Why does Mendeley Cite change the font of my citations?

Currently Mendeley Cite only works with Microsoft Word.


Does Mendeley Cite work with Google Docs?

You can use Mendeley Cite with Mendeley Desktop as long as you have a supported version of Microsoft Word, and your Mendeley Library is synced to the cloud.


Does Mendeley Cite work with Mendeley Desktop or do I need to download the new Mendeley Reference Manager?

Yes. Mendeley Cite will be required to convert your citations made with Mendeley Desktop to work with Mendeley Cite. Once your document has converted, you will be able to edit it using Mendeley Cite. You...

Can I use documents containing citations made with the citation plugin available with Mendeley Desktop with Mendeley Cite?

A citation can be deleted using normal Microsoft Word editing.


How do I remove a citation from my document with Mendeley Cite?

Position the cursor where you want to insert a citation in your Microsoft Word document. Ensure Mendeley Cite is displaying the References tab, then search for and select the reference(s) you want to insert...

How do I insert a citation into my document with Mendeley Cite?

Yes. The citation plugin available with Mendeley Desktop will be supported for use with Mendeley Desktop.


Will the citation plugin available with Mendeley Desktop still work?

When signing into Mendeley Cite using your Elsevier account, you are prompted with a check-box which states 'Stay signed in (not recommended for shared devices)'. If you are using a shared machine and...

How do I sign out of Mendeley Cite having used it on a shared computer?

This error relates to a Microsoft Office issue and is caused by large or layered images contained within the document. We are currently working with Microsoft to try and fix the error.If you have any layered/grouped...

Why does Mendeley Cite not load my reference in my reference library on a document that I have previously worked on?

Mendeley Cite sets a cookie which it uses to authenticate you, this same cookie is then utilised to retrieve and display your account information such as the references you have saved, enabling you to...

How to use Mendeley Cite on Safari browser

You can only open PDFs in Mendeley Reference Manager. Non-PDF files can be added to your library, but you cannot open them in the reader.

You can download these files by clicking on the file name in the...

What document types are supported by the Mendeley Reference Manager reader?

What should I do if I am using Mendeley Cite on a shared computer and need to sign out after use?

Yes, you can search in your collections by selecting the 'All References' button in Mendeley Cite and selecting from your list of collections.

Can I search only in my collections (folders) or groups using Mendeley Cite?

Update December 2023:

The add-in has been updated so affected windows users will no longer have to sign-in every time they close the add-in or Microsoft Word.


Currently, every time affected windows...

Mendeley Cite

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