Account security check requiredTo help improve your account security, we may ask you to reset your password using a link sent to the email address on your profile.When signing in, you will see the “Check...

How can I reset a forgotten password?

Yes, Mendeley Web Importer is available on Safari.To download Mendeley Web Importer, please follow this link to the App Store.

Is Mendeley Web Importer available for Safari?

To keep up to date with the development of Mendeley products, choose one of the following links to view a detailed list of all features that were released in each update:Mendeley Reference Manager:Mendeley...

Mendeley Release Notes

The Web Importer has recently been redesigned and it requires access to cookies on your machine with your login details. This has caused a problem with some users'  internet browsers. If you're having...

How do I enable cookies to allow sign in for Mendeley Web Importer?

If you don't already have a Mendeley account you can create one for free: visit Mendeley.com and click 'Create account'. When you have created this account you can also use it to sign in to Mendeley Desktop...

How do I create a Mendeley account and sign in/out?

HowFollow these steps to delete your account:Sign in to Mendeley.com. Click the down arrow next to your name in the top right-hand corner.Click 'Settings & Privacy'. This will open your Account page.Scroll...

How do I delete my Mendeley account?

Operating SystemsMendeley DesktopWe generally follow the platforms supported by Qt5.10.1 with a few exceptions, click here to find out more about the Qt supported OS versions.Operating systemSupported...

What browsers and operating systems are supported for Mendeley products?

Select the browser you'd like to install Web Importer on below and follow the steps.


	Google Chrome

	
	Visit the Chrome Web Store while using Google Chrome and click 'Add to Chrome'.

	If you see 'Remove...

How do I install Mendeley Web Importer?

 
Which browser are you using?


	Apple Safari

	
	Step 1: Ensure Mendeley Web Importer has website permissions

	
	Mendeley requires access to specific websites, including specific websites to sign in...

What can I do if I’m having trouble signing in to Mendeley Web Importer?

On November 02, 2020 we announced that in order to best support you in your research workflow, Mendeley will be concentrating on the core value proposition of reference management, research data management...

Mendeley is refocusing on what's important to our users: what does it mean for you?

AI features in Mendeley are a set of artificial intelligence features designed to assist researchers in extracting insights from their personally curated Mendeley libraries efficiently and effectively.AI...

Getting started with AI features in Mendeley

For more information on other AI features in Mendeley, detailed FAQs and a technical overview, please visit our Getting started with AI features in MendeleyThe Reading Assistant feature helps quickly and...

Mendeley Reading Assistant

In line with recent changes in Mendeley (find out more here), the following changes will be made to the Mendeley API. We will update this page if further changes occur.EndpointChangeNotesGET /disciplinesRemoval...

Mendeley API Changes

Mendeley supports many citation styles, from the widely used APA and MLA formats to more than 10 variations of the Chicago Manual of Style.Mendeley citation styles, quick citation clipping on catalog pages...

What Citation Styles are available in Mendeley?

You will only be able to sign in to Mendeley Desktop with an institutional (Shibboleth) credential using a connected Mendeley account. Refer to the following steps to connect your institutional (Shibboleth)...

How do I use institutional (Shibboleth) credentials with Mendeley?

If you've recently purchased a premium package that includes AI features, but you're not seeing the expected benefits, this article will help you resolve the issue.Issue OverviewSome users who purchase...

Troubleshooting Premium Package Activation in Mendeley

When you open Mendeley Web Importer for the first time on Safari, you will be requested to give the application permission to access the website that you are on.

Mendeley requires access to specific websites,...

Why does Mendeley Web Importer not work in Safari when I open it and just shows me a signing in screen?

Mendeley Reference Manager updates itself in place, which means it needs to be able to overwrite its own program files. If the app is running from a folder it doesn't have permission to write to, the update...

Why won’t my Mendeley Reference Manager update?

To change your email/personal details please click here and follow the instructions.If you encounter any problems, please get in touch via email using the button at the bottom of this page.

How can I change my email or personal details?

For more information on other AI features in Mendeley, detailed FAQs and a technical overview, please visit our Getting started with AI features in MendeleyThe Compare experiments feature extracts and...

Compare Experiments

Mendeley is an Elsevier product. You can log in with the same credentials that you use for other Elsevier platforms such as ScienceDirect.If you need to change your password, please follow these steps...

How do I reset my Mendeley password?

For more information on other AI features in Mendeley, detailed FAQs and a technical overview, please visit our Getting started with AI features in MendeleyThe Ask My Library feature provides insights...

Mendeley Ask My Library (AML)

Changing your personal email address will not affect your benefits.If you belong to a Mendeley Institutional Edition (MIE) group and you remove your institutional email address from your account, thanks...

Will I lose my Mendeley Institutional Edition (MIE) benefits if I change my email address?

You'll need to have installed the Web Importer. If you haven't already, click here and follow the instructions, including the pop-up window enabled test.HowGo to Google Scholar. Here you have two alternatives:Look...

How do I use the Web Importer?

 
A free Mendeley account receives:


	2GB personal storage for personal documents.
	Permission to create 5 groups of up to 25 collaborators for sharing common documents.
	100MB shared storage across all...

What do I get with a free Mendeley account?

You can read PDFs when offline after carrying out certain steps, the steps required differ depending on if you are using the desktop application or the web version of Mendeley Reference Manager.Manager...

Can I read my PDFs whilst offline on Mendeley Reference Manager?

You can access Mendeley’s literature search when landing on Mendeley.com or via the direct link here.If you are using the desktop version of Mendeley Reference Manager, you can access literature search...

Where can I find literature search?

Mendeley Readers is a research statistic which counts the sum of unique Mendeley users who have added a given research output to their Mendeley library.

Mendeley Reader counts have been positively correlated...

What are Mendeley Readers?

You can create new citation styles or modify existing ones using the CSL Editor and following these examples. Mendeley Support don't create or modify citation styles.

How do I create or edit Citation Styles?

Mendeley Institutional Edition (MIE) users will receive an email notification 10 days in advance of the expiry date. This notification will advise users to sign in to Mendeley (within IP range or via Shibboleth).If...

How do Mendeley Institutional Edition (MIE) users know when their institutional benefits are due to expire?

 
We’re sorry that you have experienced inconvenience. We try to build quality products and we try to keep major bugs to a minimum.

It would really help us out if you could report the bug to us using...

What can I do if there’s a bug in the software?

 
As a member of your institution's Mendeley Institutional Edition (MIE) group, your Mendeley readership, publication and group data will contribute to the aggregated analytics statistics of your institution.

All...

How is the usage data of researchers used in Mendeley Institutional Edition?

As a user of your institution's Mendeley Institutional Edition (MIE), you will continue to receive MIE benefits for 12 months after leaving your institution. Following this period, your access will return...

How does the alumni policy in Mendeley Institutional Edition (MIE) work?

Some users are currently experiencing issues when using certain footnote-based citation styles in Mendeley Cite. These issues may affect inserting citations, switching citation styles, or syncing references...

Footnote Citation Style Issues in Mendeley Cite

If Mendeley Importer fails to open a window when clicked in the toolbar, or opens a blank window, add *.mendeley.com or [*].mendeley.com to the whitelist in any privacy software that you have.

Why is...

What can I do if Mendeley Importer fails to open?

To request a refund please contact us using the e-mail option at the bottom of this page, and provide the following information:


	E-mail address of your Mendeley account.
	Reason for refund request.
	Last...

How do I request a refund?

To upgrade your account please visit the Premium Packages page.Packages are available for personal storage upgrades only.Payment for personal storage using Paypal isn't currently possible, but all major...

How do I upgrade to get more personal storage space?

Mendeley Cite currently does not support the Track Changes feature in Microsoft Word due to a known compatibility limitation. When Track Changes is used while inserting or editing citations, it may result...

Mendeley Cite Issue with Track Changes

For all articles on our site we are presenting the article's citation information. However, we don't support pdf viewing/downloading for all of them.

For some articles such as those that are Open Access...

How do I download a full PDF I've seen in Mendeley?

If you're already signed into Mendeley, go directly to the Accounts detail page.If you're not signed in already, follow the steps below.HowTo cancel a recurring payment:Log in to Mendeley.com.Click on...

How do I cancel a recurring payment for personal storage?

Mendeley Web Importer is localised for the following languages:


	EN – English (default)
	DE – German
	ES – Spanish (Español)
	JA – Japanese (日本語)
	KR – Korean (한국어)
	PT-BR – Brasilian Portuguese (Portugues...

What languages is Mendeley Web Importer available in?

Sometimes you may wish to import a local file with a URL such as:

/Users/MyUserName/Document/filename.pdf

via the browser using Mendeley Web Importer. This is possible but requires the user to give Web...

How do I import local files using Web Importer?

Mendeley Web Importer is a browser extension which helps you to get convenient access to full text PDFs and import references to your Mendeley Reference Manager.

More detail about the techniques used...

How does Mendeley Web Importer work?

The PlumX widget which displays metrics can be incorrectly blocked by privacy-assurance extensions, such as Privacy Badger.

To ensure Plum metrics can be displayed when browsing Mendeley Catalog Article...

Why are PlumX metrics not appearing on Mendeley Catalog Article Pages?

Groups have different member limits depending on your account status:25 members per group for free accounts50 members per group for accounts with paid storage100 members per group for Mendeley Institutional...

How many members can be in a group?

 You cannot have more than 100MB shared space, however you can purchase additional personal storage which will reflect in your personal library only - not in groups.To purchase personal storage plans,...

Can I have more than 100MB shared web space?

Web Importer uses sophisticated and sometimes site-specific heuristics to detect whether a full text is available or not, but occasionally the automated processes make errors in detection. Some examples...

What can I do if Web Importer says PDF available but there isn’t (or if there is, it hasn’t been added to my library successfully)?

Members of your institution should automatically get access to Mendeley Institutional Edition (MIE) benefits through institutional authentication methods. If, however, someone is not a member, the group...

How do I add or remove users from the Mendeley Institutional Edition group?

If you are on Mendeley.com, groups can be found in the following ways:A list of your group(s) can be found when viewing Mendeley Reference Manager, this is accessed by signing into your Mendeley account...

How do I access my Mendeley groups via Mendeley.com?

Mendeley Web Importer attempts to find a legal full text PDF for each reference it detects. We call this process PDF location.

PDF location is an intrinsically difficult task because the real world of...

Why is Web Importer failing to retrieve the PDF full text I want?

ScienceDirect is currently configured to use a remote script to launch and sign into the Mendeley Web Importer within the 'Export'>'Save to Mendeley' flow. Recent updates to Google Chrome have limited...

Why am I being told third-party cookies are blocked when I try to export a citation to Mendeley on ScienceDirect?

The list of institutions is retrieved from an independent third-party site, seamlessaccess.org. Information retrieved from this site can be incorrectly blocked by privacy-assurance extensions (e.g. Privacy...

Why can’t I see or select an institution when I click 'Access PDF via institution'?

If you see this message, enter your Mendeley password to verify the account is under your name. If you don't remember the Mendeley password, you can verify the account via email by clicking the 'send me...

What should I do if I’m being asked to confirm my account when trying to sign in?

Please follow these steps:Make sure that you have javascript and cookies enabled in your browser.Clear the cookies in your browser.Try signing in again.If that hasn't solved the problem, please try and...

The page refreshes whenever I try to sign up, how can I fix this?

When Firefox Content Blocking is set to "Strict: Stronger protection, may cause some sites to break", the Firefox Web Importer install process breaks.

In particular:


	The install page https://www.mendeley.com/reference-management/web-importer...

Why do I get an error saying Web Importer extension is corrupted on Firefox?

Owing to changes in Mozilla’s developer policy for browser extensions, version 2 of Mendeley Web Importer for Firefox may be blocked as a precaution because it is built with minified code snippets.

A...

Why is Mendeley Web Importer Firefox extension blocked?

Mendeley Institutional Edition analytics are currently unavailable on E-PIC whilst we resolve a technical issue.

How do group owners and administrators in a Mendeley Institutional Group (MIE) access their institutional analytics on E-PIC?

You can share notes and annotations with others by creating a group and inviting other Mendeley users to join it. See our help guides on groups to get started.

Any document and associated files added...

How can I share notes and annotations with others?

Mendeley Web Importer is a browser extension which facilitates easy retrieval and import of reference metadata and associated full text articles. The following information is provided for institutional...

What is the security profile of Mendeley Web Importer?

Mendeley Web Importer requested additional browser permissions in order to display notifications. As a security measure, Chrome disables extensions that request additional permissions until the user approves...

Why has Mendeley Web Importer on Chrome been disabled and is asking me to approve notifications?

This is usually caused by a cookie issue.Please take the following steps:


	Open Google Chrome preferences.
	Go to 'Advanced' at the bottom.
	Select 'Site settings'.
	Select 'Cookies'.
	Click 'Add' in...

What can I do if my selected collections aren’t remembered by Web Importer?

Mendeley Web Importer always retrieves open access full text article PDFs that are indexed by the Mendeley Catalog. In addition, it also retrieves subscription access full text article PDFs from publishers...

How can I get Mendeley Web Importer to retrieve more PDFs when working remotely?

Web Importer has the ability to save references to particular collections and sub-collections (formerly called folders and sub-folders). However, collection nesting behavior is different between the classic...

Why can’t I find the reference I saved to a collection (folder)?

Right click on the toolbar and select 'Customize'. In the window that appears, locate Mendeley Web Importer and drag the icon back to the toolbar in the top-right. Finally, click 'Done'. The extension...

What can I do if my Firefox Mendeley Web Importer extension is installed but I can't see it in my toolbar?

In order to ensure features are working properly before they are released to everyone, the development team sometimes release features to a small percentage of users before a general release. If you have...

My Web Importer looks different to others’, what happened?

Select the type of notification below to find out more.


	Account Notifications

	
	Follow these steps to manage your e-mail notifications:

	
		Go to mendeley.com. You'll be asked to sign in if you haven't...

How do I manage e-mail notifications I receive from Mendeley?

Why do I need to verify my email?At certain times, or for certain Elsevier products, email verification was not required. If you are now being asked to verify your email, it is because you have never been...

How can I verify my email address?

Mendeley Suggest is a weekly email recommending papers that you might find interesting, based on articles you have read in your library.

What is Mendeley Suggest?

It is per account. You can use your shared web storage allowance in one group or across all the groups you have.We do not currently offer upgraded storage for individuals.

Is shared web storage per group or per account?

We try our best to fix potential metadata problems and to improve metadata quality by utilising external databases such as CrossRef and Scopus on a regular basis.

What can I do if the Mendeley Catalog is displaying wrong metadata?

Mendeley Web Importer requests full access to all web pages that the user is actively trying to import from, this is in order to scrape the pages to obtain metadata and find any PDFs that are linked on...

Why does Mendeley Web Importer for Safari state ‘This extension can read and alter web pages you visit and see your browsing history on all websites?’

Browsers tend to hold onto information such as form contents. This can cause slowness or errors when the site no longer matches the cached information. Check your browser instructions for the steps to clear the cache of saved pages.

How do I clear my cache and all cookies?

Permission to read data from all websites is required for two reasons:In order to detect importable document identifiers on a web page, Mendeley Web Importer runs JavaScript to read the content of the...

Why does Mendeley Web Importer need permission to access data for all web sites?

Institutions which manage multiple computers may wish to deploy Mendeley Web Importer as a standard browser extension on pre-installed Chrome and Firefox browsers.The following advice is provided for information...

How do I configure Mendeley Web Importer for enterprise deployment?

Follow these steps to get your billing receipt:


	Go to Mendeley.com
	Click the arrow next to your name to access the menu and select 'Settings & privacy'.
	Click 'Billing' in the left-hand list. Here...

How can I get a billing receipt?

Ensure that you have reinstalled from here.Activate the new extension by clicking the red Mendeley logo in the top right of the browser.If you are a long-time user, this behavior may differ from your customary...

Mendeley.com

For further assistance: