We know that the ability to work offline is important to many of you and we are working to ensure you can do this seamlessly. However there are some aspects of functionality that are not yet available...

Mendeley Reference Manager: Known issues when working offline

Mendeley Reference Manager is the new version of our reference manager that replaced Mendeley Web Library on September 07, 2020. Mendeley Desktop will continue to be available. The new Mendeley Reference...

What is Mendeley Reference Manager?

To keep up to date with the development of Mendeley products, choose one of the following links to view a detailed list of all features that were released in each update:Mendeley Reference Manager:Mendeley...

Mendeley Release Notes

MacGo to Tools > Templates and Add-ins.Uncheck the Mendeley-x.x.x.dot (where x.x.x is the version number).Delete the file in the file path as highlighted in the image above.WindowsGo to File > Options...

How do I fully uninstall the Word Plugin?

If you don't already have a Mendeley account you can create one for free: visit Mendeley.com and click 'Create account'. When you have created this account you can also use it to sign in to Mendeley Desktop...

How do I create a Mendeley account and sign in/out?

In line with recent changes in Mendeley (find out more here), the following changes will be made to the Mendeley API. We will update this page if further changes occur.EndpointChangeNotesGET /disciplinesRemoval...

Mendeley API Changes

If you no longer wish to use Mendeley Desktop, you can remove it entirely from your system by first checking that you've uninstalled any Word, or OpenOffice plugins you may have installed. To do this,...

How can I fully remove Mendeley Desktop from my machine?

Mendeley Reference Manager is our new reference management application, available to download and begin using from here.

We understand, however, that some users may prefer to use the original Mendeley...

Can I still install Mendeley Desktop?

If you're having issues with the Word plugin, please try the troubleshooting steps below.The Word plugin for Mendeley doesn't support the Office 365 click-to-run version of WordHowMake sure you are on...

What can I do if I'm having issues with the Word Plugin?

 
How

Follow these steps to download Mendeley Reference Manager:


	Download Mendeley Reference Manager here.
	Run the downloaded installer.
	Follow the on-screen instructions.




How do I install Mendeley Reference Manager?

Some users are experiencing Mendeley Cite not loading when they click the Mendeley Cite ribbon in the References tab. When the user clicks the ribbon, the add-in window opens on the right-hand panel, however,...

Why does Mendeley Cite not load when I open it and just show a blank page in the add-in window?

Go to mendeley.com and login.Click on Privacy Center. Click on Profile. Click on Elsevier account, then click on manage your account details. The system will ask you to log back in to your account.Once...

How do I add secondary email to my Mendeley Account?

To run Mendeley Reference Manager on Linux, follow these steps:Download the latest version of Mendeley Reference Manager for Linux from:https://www.mendeley.com/download-reference-manager/linuxMake the...

How do I run Mendeley Reference Manager on Linux?

In this guide, we will walk you through the step-by-step process of exporting both PDFs and your annotations from Mendeley Reference Manager. By the end, you'll have the tools needed to easily share your...

How do I export PDF and annotations in Mendeley Reference Manager?

If you are using an institutional version of Microsoft Word or Office, you may experience issues installing or running Mendeley Cite due to the way the administrator has configured your institutional Microsoft...

What can I do if Mendeley Cite won’t install or load?

Mendeley supports many citation styles, from the widely used APA and MLA formats to more than 10 variations of the Chicago Manual of Style.Mendeley citation styles, quick citation clipping on catalog pages...

What Citation Styles are available in Mendeley?

You will only be able to sign in to Mendeley Desktop with an institutional (Shibboleth) credential using a connected Mendeley account. Refer to the following steps to connect your institutional (Shibboleth)...

How do I use institutional (Shibboleth) credentials with Mendeley?

To use Mendeley Cite with a document containing citations made with the Mendeley Desktop plugin you will have to update your document. Please continue reading for more details on why this is necessary...

Why do I need to update my Mendeley Desktop Word plugin document to work with Mendeley Cite?

When Electron apps like the Mendeley Reference Manager desktop app are displayed via an NVIDIA GPU, they may appear blurred.The fix is:Launch the "NVIDIA Control Panel" app, or equivalentSelect "Manage...

Why is my Mendeley Reference Manager blurry?

The add-in can be installed from Microsoft AppSource.


How do I install Mendeley Cite into Word?

Mendeley Reference Manager updates itself in place, which means it needs to be able to overwrite its own program files. If the app is running from a folder it doesn't have permission to write to, the update...

Why won’t my Mendeley Reference Manager update?

You will need to have installed Mendeley Desktop.

Windows:



Mac OSX:



Mendeley will detect which word processor(s) you have installed, so the options available to you may vary.


	Ensure your word...

How do I install the Mendeley Desktop citation plugin?

Before finishing a document, you can remove the Mendeley fields by "flattening" the document.HowClick 'Export' in the Mendeley Citation plugin toolbar. By selecting this option, Mendeley will:Remove the...

How do I remove the Mendeley code from a document?

 
Mendeley provides the ability to export your library in one of three formats:


	BibTeX (.bib)
	RIS – Research Information Systems (.ris)
	Endnote XML (.xml)


To export your library from Mendeley Desktop:


	Highlight...

How can I export my library?

HowDrag and drop files – add references by dragging and dropping a PDF into your library, the application will automatically extract the details from the document and create a library entry.Drag and drop...

How can I add new references to my Library in Mendeley Reference Manager?

Follow these steps to create a backup from within Mendeley Desktop:


	In Mendeley Desktop, Click 'Help' in the top menu.
	Select 'Create Backup…'.
	Specify where you wish to save your backup files.


If...

How do I create or restore a backup of my Mendeley database?

When viewing a specific group, you can either select all references by checking the master checkbox on the main table row or individually select reference(s).

Once you have selected reference(s) you will...

How do I export my public group references from Mendeley Reference Manager?

Once the plugin has been installed, you can open up your word processor. The tool will appear in a different location depending on the software you're using.The citation plugin is automatically installed...

How do I use the Mendeley Desktop citation plugin?

When you encounter this error message, it's usually indicative of one of two problems that are preventing Mendeley Desktop from contacting the Mendeley Web servers.A temporary issue either on our servers,...

Mendeley Desktop can’t connect to the internet, what should I do?

Click the Mendeley Desktop document type to see the CSL document type and fields mapping.BillMendeley document type -> CSL item typeBill -> billMendeley field -> CSL fieldAbstract -> abstractAuthors ->...

How do Mendeley document types and fields map to their Citation Style Language (CSL) equivalents

 
There are several ways you can add references and files to your Mendeley Library:


	Drag and drop files from your machine
	Use the 'Add' button
	Create entry manually
	Import library data exported from...

How do I add a file(s) to Mendeley Desktop?

We are aware of users encountering issues with the sign-in button not working when clicked.We recommend users who experience this issue to update to the latest available version of Word from their device...

What do I do if the sign-in button does not work?

You can export your references to Microsoft Word by selecting your chosen references and then going to the 'Export' option in the action panel, from there select the 'XML' option. The XML file containing...

How do I export my references to Microsoft Word?

Here’s a quick start guide for those using the new Mendeley Reference Manager for the first time.

Mendeley Reference Manager: A guide for new users

Users who are using Microsoft Word 2016 will notice that after installing Mendeley Cite, the add-in will disappear from the 'References' tab once Microsoft Word is closed and reopened. This is because...

Why does Mendeley Cite not appear in the 'References' tab in Word?

You can read PDFs when offline after carrying out certain steps, the steps required differ depending on if you are using the desktop application or the web version of Mendeley Reference Manager.Manager...

Can I read my PDFs whilst offline on Mendeley Reference Manager?

Mendeley Readers is a research statistic which counts the sum of unique Mendeley users who have added a given research output to their Mendeley library.

Mendeley Reader counts have been positively correlated...

What are Mendeley Readers?

If Word 2007 or Word 2010 crashes with the Mendeley Word plugin active, when you restart the program, the program will have deactivated the plugin for safety reasons. To re-enable it, please follow the...

What should I do if my Mendeley Word Plugin has disappeared?

Many journals have removed issue and page numbers from the articles. Instead they use article numbering as reference.As a result when you import these articles in your reference manager, such as Mendeley,...

Why is the page number missing or incorrect when I import an article to Mendeley Reference Manager?

If you are a Mendeley Desktop user, this issue is caused due to your Mendeley Desktop library not being synced to the cloud.Solution:Go to 'File'.Select 'Synchronize Library'.Allow the synchronization...

Why aren't my references showing up in Mendeley Cite?

We are aware of users not being able to insert bibliographies and of citations not ordering correctly when using recent versions of Microsoft Office 365 desktop on Windows machines.Microsoft have introduced...

Why does Mendeley Cite say 'There are no citations in this document' even though there are?

Use the Mendeley cite add-in for Word, you can download it from here.

Mendeley Cite will download the reference metadata from your Mendeley cloud library and you can add citations directly from the add-on...

How do I insert citations into my document using Mendeley?

 
We’re sorry that you have experienced inconvenience. We try to build quality products and we try to keep major bugs to a minimum.

It would really help us out if you could report the bug to us using...

What can I do if there’s a bug in the software?

Mendeley Cite is currently only available for MS Word. LibreOffice users can continue to use the Mendeley plug in for LibreOffice available with Mendeley Desktop.

However, users on Linux based machines...

Is Mendeley Cite available for LibreOffice?

To remove Mendeley Cite, you will need to access the add-in menu.HowGo to 'Insert'.Select 'My Add-ins'.Click 'Mendeley Cite'.A 3 dot option should appear on the top right, click the 3 dots.Click 'Remove'.Select...

How do I fully uninstall and remove Mendeley Cite from Word?

 
Follow these steps to add an institutional author instead of an individual author:


	Select the document for which you would like to add an institutional author.
	In the 'Details' tab in the pane on...

How can I add an institution or organization as an author in Mendeley Desktop?

In Mendeley Desktop select 'All Documents' then click on 'Edit Settings'. Ensure that the checkbox next to 'Synchronize attached files' is selected then click 'Save & Sync', this will save your library...

How can I migrate data from one PC to another?

Yes, you can add references to a group from your personal library. There are currently two ways to add a reference to a group in Mendeley Reference Manager:Drag and drop a reference in to a group in the...

Can I add references to a group in Mendeley Reference Manager?

Here are some common issues you may encounter. Click on a topic below to see how to troubleshoot your scenario.Mendeley Desktop crashes on start-up Please contact us via the email option at the foot of...

What can I do if Mendeley Desktop crashes?

Mendeley Cite will work with Office 365 and Microsoft Word 2016 and above (please note Mendeley Cite is not supported below version 16.0.4390.1000) and also with the Microsoft Word app for iPad. If you...

Which versions of MS Word will Mendeley Cite work with?

HowPlace the cursor in your Word document where you want to insert the bibliography.Open Mendeley Cite and access the menu by clicking the three dots in the menu header.Select 'Insert Bibliography' from...

How do I insert a bibliography in my document with Mendeley Cite?

You can export sticky notes/comments and highlights from Mendeley Desktop. As long as a PDF has sticky notes and highlights, they can be exported as follows:In Mendeley Desktop, click on the references...

Can I export annotations made on PDFs in Mendeley Desktop?

It's not currently possible to merge multiple accounts, however you can export your library from one account to your local machine and then import it to the other account via Mendeley desktop. Follow these...

How can I merge multiple accounts using Mendeley Desktop?

Please contact us via the email option at the foot of this page and provide the following details:DetailMachine1 - home or work?Machine2 - home or work?Mendeley WebOperating System  N/AVersion of Mendeley...

What can I do if I am having Sync issues with Mendeley Desktop?

In Mendeley Cite, click on the 'Citation Settings' tab. The current citation style will be displayed, along with the current citation language. You will also see a preview of what your citation style will...

How do I change the citation style or citation language used by Mendeley Cite?

Mendeley Desktop and Cite-o-matic are not supported in macOS 10.15 (Catalina) or macOS 11 (Big Sur).You can find out which browsers and operating systems are supported for Mendeley products here.Solution:If...

Is Mendeley Desktop supported in macOS 10.15 (Catalina) or macOS 11 (Big Sur)?

To edit a citation, click the citation you wish to edit within the document, this will load up the existing citation in the Mendeley Cite add-in pane. You can find more information here.You can also edit...

How do I edit or merge a citation from my document with Mendeley Cite?

For all articles on our site we are presenting the article's citation information. However, we don't support pdf viewing/downloading for all of them.

For some articles such as those that are Open Access...

How do I download a full PDF I've seen in Mendeley?

To begin copying a reference, first you will need to right-click on your chosen reference from the library table or within a group. You will be shown a menu that contains two copy options:Copy Formatted...

How do I copy as formatted citation or BibTeX entry?

As of version 2.93 you will be able to review your duplicate references by viewing the 'Duplicates' smart collection, from here you will see duplicated references grouped into sets. You can delete any...

How do I check for duplicates in Mendeley Reference Manager?

Yes, you can use your existing Mendeley Desktop in parallel with Mendeley Reference Manager. When you manually sync in Mendeley Desktop, any changes you have made will automatically update in Mendeley...

Can I still use Mendeley Desktop if I install Mendeley Reference Manager?

How does a citation style work?The format that a citation style follows is defined by an instructional XML file that belongs to that citation style. This file is called a CSL (Citation Style Language)...

Why are my citation styles not appearing correctly?

Mendeley Reference Manager has been built to provide a seamless experience between the desktop and web versions. This has not always been possible; see below for an overview of the differences:Shortcuts...

What are the differences between Mendeley Reference Manager Desktop and the website versions?

Yes, when you sign in to Mendeley Reference Manager your library, including your highlights and notes, will sync from the cloud.

Can I view my existing highlights and notes in Mendeley Reference Manager?

Before finishing a document, you can remove the Mendeley fields by 'flattening' the document.HowHighlight the contents of the document using Ctrl + A (Windows) or Cmd + A (Mac).Right click on a Mendeley...

How do I remove the Mendeley code from a document in Mendeley Cite?

Mendeley Cite is the new citation add-in for Microsoft Word. You can download it from the Microsoft AppSource.

Mendeley will still download the reference metadata from your Mendeley cloud library and...

What is Mendeley Cite?

Mendeley Advisors are our global community of over 5000 Mendeley lovers. The group includes researchers and librarians from over 130 countries. Mendeley Advisors help us get the word out about good reference...

What is a Mendeley Advisor?

The Mendeley Cite add-in allows you to insert references from your library as citations into your Word document. You can also insert a bibliography and change your citation style.

You can choose from...

What does Mendeley Cite do?

Notebook is a new note taking tool from Mendeley Reference Manager. Notebook allows you to keep your notes from multiple PDFs in the same place, and retains links back to the source PDF.

What is Notebook?

We are aware that some users are facing intermittent issues with private groups, this can range from sending new invitations to accepting/joining a new group. Our development team is working on resolving...

Why are private groups not working?

To export your PDF with annotations, select the 'Info' panel and browse to the 'Files' section. By selecting the 3-dot menu on the file pill, click 'Export PDF with annotations'. This will prompt you to...

Can I export my PDF with annotations?

There are currently two ways to add a reference to a collection:


	Drag and drop a reference in to a collection in the left hand navigation panel.
	Select the check box next to the author name to open...

How do I organize my references in to collections in Mendeley Reference Manager?

Yes, you can add references to your personal library from a group. There are currently two ways to add a reference to your personal library from a group in Mendeley Reference Manager:


	Drag and drop...

Can I add references to my personal library from a group in Mendeley Reference Manager?

This issue occurs when a Mendeley user has multiple Mendeley accounts associated with 1 email address. When attempting to sign in, you are prompted with a message stating you will receive an email to select...

Why can’t I sign in to Mendeley Cite on Microsoft Word Desktop after receiving the notification 'We found multiple accounts using the email address'?

Yes, we have built a new citation add-in called Mendeley Cite. You can download it from the Microsoft App Source.


Can I cite?

Currently Notebook is only available in your personal library. We're working on an shared Notebook feature, check back for details of when this will be available. Check our release notes page for information...

Why can I not see my Notebook in my Group?

If Mendeley Reference Manager fails to update, please uninstall the application and download the latest version available here: https://www.mendeley.com/download-reference-manager.

Why does Mendeley Reference Manager fail to update?

No, you can sign into Mendeley Reference Manager with your existing account.


Do I need to create a new account  to use Mendeley Reference Manager?

Yes, any documents that you import to your web library via the Mendeley Web Importer will also appear in Mendeley Reference Manager.

Check out the new Mendeley Web Importer on all major browsers.


Can I still use the Web Importer with Mendeley Reference Manager?

Mendeley Reference Manager has introduced our initial version of manage duplicate references in version 2.93, with further development currently in progress.Currently, you can see and remove your duplicates,...

Where is duplication management in Mendeley Reference Manager?

Currently Mendeley Cite does not work offline.This is the case for all Microsoft Add-ins. Microsoft requires a connection to the internet to access applications downloaded from the AppSource store. You...

Does Mendeley Cite work offline?

 
When Mendeley Cite inserts a citation into the document using a content control, Microsoft Word automatically formats the citation using Word's default font.

If you change the font of your citation...

Why does Mendeley Cite change the font of my citations?

No, when you sign in to Mendeley Reference Manager your existing Mendeley cloud library will sync automatically.

Will I have to create a new library to use Mendeley Reference Manager?

You can add new members to a group in MRM using the groups management tool, this can be done by right clicking on an existing group and selecting the 'Manage Group' option.You can see a full walkthrough...

Can I add new members to a group in Mendeley Reference Manager?

If you're using a 4K resolution screen, you might find that icons and texts in Mendeley Desktop appear too small for the display.

Select the version of Windows you're using and follow the steps to fix...

What can I do if the icons and texts in Mendeley Desktop are too small?

There are currently two ways to favorite a reference in Mendeley Reference Manager:Select the star icon next to the check box.Select the check box next to the author name to open the Action Panel, and...

How do I favorite a reference in Mendeley Reference Manager?

Currently Mendeley Cite only works with Microsoft Word.


Does Mendeley Cite work with Google Docs?

Yes, you can export all of the references in your library in to BibTeX, RIS or Endnote XML format. This export does not currently include your PDFs and annotations; please check back for details of when...

Can I export my references from the Mendeley Reference Manager?

When you open a PDF, click 'Notebook' on the right hand Info panel. Click 'New Page' to create a new notebook page, you can then add highlights from PDFs and add your own comments.You can also access the...

How do I access Notebook?

With Notebook open, click on 'New Page' to create a new notebook page, you can then add highlights from PDFs and add your own comments.

How do I create a new page in Notebook?

Groups allow you to share the full text of PDF documents you add to the group. This allows other group members to look at exactly the same documents as you - useful when working together on a project.

Mendeley...

What are Mendeley Groups?

Mendeley has a facility to generate to a 'verbose log' which includes all the data sent to and received from Mendeley Web during a sync. This does not happen automatically, so you need to set it to do...

How do I generate a verbose log from Mendeley Desktop?

You can use Mendeley Cite with Mendeley Desktop as long as you have a supported version of Microsoft Word, and your Mendeley Library is synced to the cloud.


Does Mendeley Cite work with Mendeley Desktop or do I need to download the new Mendeley Reference Manager?

Follow these steps to change your bibliography's language in Mendeley Desktop:Open Mendeley Desktop.Click 'View' in the top menu.Select 'Citation Style' and click 'More Styles'.At the bottom of the displayed...

How do I change the bibliography’s language?

The broken chain icon next to some of your references means that the PDF files attached to these references have been lost by the program.This can happen when the file is moved, renamed, or deleted from...

What can I do if the link between Mendeley Desktop and my PDF files has been lost?

The following shortcuts are available on Mendeley Reference Manager.

Desktop Only:


	
		
			Action
			Windows
			Mac
		
	
	
		
			Close Reading tab
			ctrl + w
			cmd + w
		
		
			Navigate to next tab
			ctrl...

What shortcuts are available in Mendeley Reference Manager?

To delete a highlight, left click anywhere within the highlighted text area and click on the 'trash' icon.

How do I delete a highlight in Mendeley Reference Manager?

Click on a highlight and then select Add to Notebook.

How do I add highlights to a page in Notebook?

You can search for references using the search field. Your search results relate to the collection that is currently in view, so if you search while a collection is selected you will see results for references...

How do I search for references in Mendeley Reference Manager?

Yes. Mendeley Cite will be required to convert your citations made with Mendeley Desktop to work with Mendeley Cite. Once your document has converted, you will be able to edit it using Mendeley Cite. You...

Reference Management

For further assistance: