Please contact customer care using the options at the bottom of this page so that we can replicate it on our end.
If we confirm that the issue is also occuring on our end, we'll raise it to out Technology...

Why am I receiving a message that says the host does not exist when trying to log into the FTP server?

To contact us, please use one of the options found at the bottom of this page.

Please provide the following details when contacting us:


	Name of organization:
	Primary contact:
	Contact information:
	Organization's...

How to contact GSDD Sales?


  NLM sends us an updated RxCui data every first week of the each month. GSDD is dependent on that data sent by NLM. 


Why does the NDC not have a RxCUI on GSDD yet RxNav does?

If you confirmed that the pill or drug description is incorrect kindly provide us the following information:
  
    the incorrect description of the pill/drug with pictures (if applicable)
    the actual...

What should I do if the pill/ drug description is incorrect?

GSDD is delivered via SSH File Transfer Protocol (SFTP). You will need the following information to access the GSDD SFTP site and download your GSDD product:


	A valid GSDD License Username and Password
	...

How do I access the GSDD SFTP site?

Our patient medication education content is based on dosage form. This allows us to provide details on how to take the medication. (e.g., shake a suspension but not a liquid, swallow tablets whole for...

Why do you have separate patient education documents for the same drugs (e.g., amoxicillin)?

Option 1: Check the GSDDUpdate.log File (recommended for all platforms)


   Open the GSDDUpdate.log file, located within your GSDD application path folder. The version string prints in the log file during...

How do I find the version number of the GSDD product I am using?

GSDD updates its production databases automatically on a daily basis by midnight (Eastern Time). Additional releases may be made available, based on industry events. You can schedule data updates as frequently...

How often should I update my GSDD Data?


  If you need to submit new products or update existing products, kindly download the forms appropriate to your request and kindly send it to us using the email function found at the bottom of this p...

What can I do as a manufacturer or labeler to have my products included in your compendia?

If you're experiencing any looping on the GSDDupdate and is not finishing, kindly please do the following:
	
      Confirm if the device has ample space on the disk drive for the update process (at least...

What do I need to do if I'm having error with the  GSDDUpdate Utility, it gets stuck in a loop and never finishes? 

A comprehensive, standardized collection of pharmaceutical and healthcare product data used to ensure consistency, accuracy, and interoperability across healthcare information systems.

Gold Standard Drug Database

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