Please contact customer care using the options at the bottom of this page so that we can replicate it on our end.
If we confirm that the issue is also occuring on our end, we'll raise it to out Technology...

Why am I receiving a message that says the host does not exist when trying to log into the FTP server?


  Update your license using "License-Only Updates" or via 'GSDD Update'


What do I do if I cannot access after recently subscribing?

GSDD is delivered via SSH File Transfer Protocol (SFTP). You will need the following information to access the GSDD SFTP site and download your GSDD product:


	A valid GSDD License Username and Password
	...

Access

Why am I receiving a message that says the host does not exist when trying to log into the FTP server?

What do I do if I cannot access after recently subscribing?

How do I access the GSDD SFTP site?

For further assistance:

Email

Phone