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5 answers found
- How do I log In and how can I troubleshoot log in issues?
Last updated on May 20, 2026
When you are invited to a project in Elsa, you are emailed an invite link. When you click on that link you will be taken to the Elsa landing page to create your account. After logging in to your project...
- How can I sign out of my Elsevier account?
Last updated on November 19, 2025
Each product has a 'Sign out' button at the top of the page that you can click to sign out. The Sign out button becomes only visible once you are signed in. See examples below.
- Who can I contact if I have a technical issue and what is your support policy?
Last updated on November 03, 2025
The Elsa Help Desk assists users with troubleshooting, technical questions, workflow guidance, and general inquiries related to the Elsa authoring platform.They are available Monday through Friday, 9:00...
- How do I change my display name in Elsa?
Last updated on September 18, 2025
Your display name in Elsa comes directly from Elsevier's Single Sign-On (SSO) for products. If you need to update your name, you’ll need to make the change in your SSO profile. Once updated, the new name...
- How do I clear my cache and all cookies?
Last updated on October 02, 2025
Browsers tend to hold onto information such as form contents. This can cause slowness or errors when the site no longer matches the cached information. Check your browser instructions for the steps to clear the cache of saved pages.