Login & Account
13 answers found
- How do I log In and how can I troubleshoot log in issues?
Last updated on May 20, 2026
When you are invited to a project in Elsa, you are emailed an invite link. When you click on that link you will be taken to the Elsa landing page to create your account. After logging in to your project...
- How do I create an Elsevier account?
Last updated on May 13, 2026
If you don't already have one, you can create an Elsevier account for free from any of Elsevier's products.StepsSelect 'Create account', 'My account’ or ‘Register’, depending on the product you are using....
- Do I need a separate account for each Elsevier product?
Last updated on February 16, 2026
Your Elsevier account credentials will allow you to sign in to most Elsevier products. This means that you can use, the same username and password, or your organization’s SAML SSO login details, to sign...
- I'm a librarian or administrator and my users are having trouble signing in via federated access
Last updated on March 02, 2026
Your institution has had Shibboleth or OpenAthens access to your Elsevier subscriptions enabled and working for some time, but now one or more users have reported that it doesn't work anymore.You'll need...
- How does federated access work?
Last updated on November 04, 2022
Federated access is a type of access that is based on trust. A federation manages infrastructure that facilitates this trust. Both the Identity Provider (IdP) and Service Provider (SP) are members of the...
- How does id.elsevier.com use cookies?
Last updated on November 17, 2025
Elsevier Identity and Access Management System uses cookies and similar technologies as described in the Elsevier cookie notice and the cookie preference center accessible from the 'Cookie Settings' link...
- How can I sign in to my Elsevier account?
Last updated on May 18, 2026
When you visit an Elsevier product, you will see an option to sign in, normally located in the top right corner. Most products allow you to sign in either using your personal email and password or your...
- Do I need to allow cookies to access Elsevier products?
Last updated on February 04, 2026
In order to get access to Elsevier products you will need to enable cookies in your browser preferences. You only need to allow first-party session cookies, neither third party nor persistent cookies...
- How can I sign out of my Elsevier account?
Last updated on November 19, 2025
Each product has a 'Sign out' button at the top of the page that you can click to sign out. The Sign out button becomes only visible once you are signed in. See examples below.
- Who can I contact if I have a technical issue and what is your support policy?
Last updated on November 03, 2025
The Elsa Help Desk assists users with troubleshooting, technical questions, workflow guidance, and general inquiries related to the Elsa authoring platform.They are available Monday through Friday, 9:00...