Using the product
18 answers found
- How do I manage my refund?
Last updated on February 12, 2026
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- As a subscriber, how can I view my subscription information?
Last updated on February 12, 2026
You can get an overview of your current ClinicalKey AI subscriptions and view more details about each subscription.HowFollow these steps to see your current subscriptions and subscription information:View...
- ClinicalKey AI Video Learning
Last updated on February 17, 2026
ClinicalKey AI videos provide a visual tour of the product and its functions. Review the videos below to learn how to utilize ClinicalKey AI conversational search and get support for your clinical decision...
- How do I cancel my trial or paid subscription?
Last updated on February 12, 2026
You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date. Follow these steps to cancel your paid or trial ClinicalKey AI subscription:Go to ClinicalKey...
- How can I start a ClinicalKey AI Trial?
Last updated on February 12, 2026
Visit ClinicalKey AIClick “Try it for free” to add the package to your shopping cart. Once you are satisfied with your selection, click 'Proceed to Checkout'.Note: If you have not done so already, you...
- Which large language models (LLMs) does ClinicalKey use?
Last updated on February 12, 2026
ClinicalKey AI uses a complex RAG (Retrieval Augmented Generation) system that pairs multiple LLMs with search engines that first retrieve content and documents relevant to the user’s question. Relevant...
- How does ClinicalKey AI work?
Last updated on February 12, 2026
ClinicalKey AI combines trusted, evidence-based clinical content with conversational search powered by generative AI to optimize clinician productivity. When a user submits a question, ClinicalKey AI will...
- Is ClinicalKey AI available via IP Auth verification?
Last updated on February 12, 2026
ClinicalKey AI requires an individual user login to use its generative AI capabilities and personalized features.
- How does ClinicalKey AI respond to questions with limited or emerging research?
Last updated on February 20, 2026
ClinicalKey AI answers reflect the underlying evidence. When there is little or conflicting evidence, the response will reflect that in its response and moderate its own certainty in accordance to the...
- How do I log in to the ClinicalKey AI store?
Last updated on February 12, 2026
Follow these steps to log in to the ClinicalKey AI store:Go to ClinicalKey AIClick on “Sign In | Create an Account” and enter your login credentials.