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10 answers found
- How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- As a subscriber, how can I view my subscription information?
Last updated on March 10, 2025
You can get an overview of your current ClinicalKey AI subscriptions and view more details about each subscription. How Follow these steps to see your current subscriptions and subscription information: View...
- ClinicalKey AI Video Learning
Last updated on December 18, 2024
ClinicalKey AI videos provide a visual tour of the product and its functions. Review the videos below to learn how to utilize ClinicalKey AI conversational search and get support for your clinical decision...
- How do I cancel my trial or paid subscription?
Last updated on September 23, 2024
You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date. Follow these steps to cancel your paid or trial ClinicalKey AI subscription: Go to ClinicalKey...
- How can I start a ClinicalKey AI Trial?
Last updated on September 23, 2024
Visit ClinicalKey AI Click “Try it for free” to add the package to your shopping cart. Once you are satisfied with your selection, click 'Proceed to Checkout'. Note: If you have not done so already,...
- How do I log in to the ClinicalKey AI store?
Last updated on September 23, 2024
Follow these steps to log in to the ClinicalKey AI store: Go to ClinicalKey AI Click on “Sign In | Create an Account” and enter your login credentials.
- How do I update my credit card information?
Last updated on September 23, 2024
You can update your credit card information online yourself on the ClinicalKey AI subscriptions page. Please note: You can only change your payment method during an active subscription. Follow these...
- How do I login to the ClinicalKey AI App?
Last updated on March 20, 2025
Follow these steps to download and access the app: To log in, you will need to download the app from your App Store: iOS Android Click to download and install. On the login page, enter...
- Who do I contact for questions regarding my single sign-on (SSO) access?
Last updated on August 22, 2024
Please consult your organization’s resource for any questions or concerns regarding your single sign-on access. The following roles are examples of those to contact for support: Identity and Access...
- How do I earn and claim CME Credit/Time and MOC Credit through ClinicalKey AI?
Last updated on May 08, 2025
ClinicalKey AI supports Internet Point of Care learning (IPoC), which is a certified Continuing Medical Education (CME) activity that allows physicians the opportunity to identify and research a topic...