The ClinicalKey AI Support Center is a resource hub that helps healthcare professionals use AI tools within ClinicalKey, offering guidance, tutorials, and troubleshooting to improve clinical decision-making and patient care.

ClinicalKey AI

ClinicalKey AI Support Center

Our mission is to support researchers and healthcare professionals in advancing science and improving health outcomes for society. The illegal reproduction and distribution of Elsevier content harm our...

Tackling Piracy at Elsevier

Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...

How do I manage my refund?

You can get an overview of your current ClinicalKey AI subscriptions and view more details about each subscription.

How

Follow these steps to see your current subscriptions and subscription information:


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As a subscriber, how can I view my subscription information?

ClinicalKey AI videos provide a visual tour of the product and its functions. Review the videos below to learn how to utilize ClinicalKey AI conversational search and get support for your clinical decision...

ClinicalKey AI Video Learning

You can cancel your trial or paid subscription anytime online before the trial / paid subscription end date. Follow these steps to cancel your paid or trial ClinicalKey AI subscription:


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How do I cancel my trial or paid subscription?

Visit ClinicalKey AI

Click “Try it for free” to add the package to your shopping cart. Once you are satisfied with your selection, click 'Proceed to Checkout'.

Note: If you have not done so already,...

How can I start a ClinicalKey AI Trial?

ClinicalKey AI uses a complex RAG (Retrieval Augmented Generation) system that pairs multiple LLMs with search engines that first retrieve content and documents relevant to the user’s question. Relevant...

Which large language models (LLMs) does ClinicalKey use?


  ClinicalKey AI combines trusted, evidence-based clinical content with conversational search powered by generative AI to optimize clinician productivity. When a user submits a question, ClinicalKey AI...

How does ClinicalKey AI work?


  ClinicalKey AI requires an individual user login to use its generative AI capabilities and personalized features.


Is ClinicalKey AI available via IP Auth verification?


  ClinicalKey AI answers reflect the underlying evidence. When there is little or conflicting evidence, the response will reflect that in its response and moderate its own certainty in accordance to the...

ClinicalKey AI Support Center

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