Mailing and Billing
13 answers found
- How do I cancel my order for a journal subscription?
Last updated on March 02, 2026
If you need to request a cancellation of your order, please call us or send an inquiry via the webform using the options found at the bottom of this page. Please have the following information ready: Your...
- Where can I find information on Journal Article publishing?
Last updated on March 02, 2026
Please visit these sites listed below for information about Journal Article Publishing: Journal Article Publishing Support Center Journal Author Hub Elsevier Open Access Journals Choose a specific...
- How do I renew my individual journal subscription?
Last updated on December 01, 2025
When it’s time to renew your subscriptions, you will receive a notification via email (or by mail) providing you with the link to the renewals site along with your account and invoice number. Once at the...
- What is your journal refund policy and can I get a refund for my journal?
Last updated on June 26, 2023
Unfortunately, there is no refund policy for journal subscriptions. We apologize for any inconvenience this may cause. However, it is possible that cancellations can be made to your subscription. Cancellations...
- How can I change my shipping and/or billing address?
Last updated on June 26, 2023
If you have already ordered a subscription and you want to change your shipping and/or billing address, please contact us via one of the options below. If you have not yet ordered a subscription, then...
- How do I cancel my order?
Last updated on February 04, 2026
For US/Canada customers, kindly fill out the webform choosing the options as follow:Contact Option: E-mailContact Reason: CancellationsEnter your order number:Example: e32xxxxxxxx2*You can find this order...
- Can I change my subscription?
Last updated on June 26, 2023
If you need to change your subscription, please contact us via the email option below.
- How do I cancel my subscription?
Last updated on June 26, 2023
Cancellations or refunds cannot normally be issued once a subscription has commenced, but please contact us using one of the options below to discuss this further with our Customer Support team. Please...
- How do I purchase a subscription?
Last updated on June 26, 2023
If you would like to purchase a subscription to a Cell Press journal, please follow these steps: Visit Cell.com. Login using the link in the upper-right corner of the website or click 'Register' if...
- What can I do if I receive a damaged journal?
Last updated on December 01, 2025
We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...