Cell Press engages and empowers scientists across all disciplines, all geographies, and all stages of research, ensuring that every paper we publish makes an impact. Get help with online access, mailing and billing, and website orders for Cell Press journals.

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The easiest way to get to your supplementary files is to find them on the article page. If available, the supplementary material is listed in the following places:


	Under 'Extras' in the left hand side...

How do I open and view supplementary material and data?

If you need to request a cancellation of your order, please call us or send an inquiry via the webform using the options found at the bottom of this page.

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	Your...

How do I cancel my order for a journal subscription?

After you have logged in at the journal website, go to “About” just below the journal title. Select “Access” and choose “Activate Online Access” from the options. The claim page will open.On the “Claim...

How do I claim access to an individual journal subscription?

If you would like to close your account with us and have your customer details removed from our database, or if you have any questions about the account closure process, please contact us via one of the...

How do I close my account?

Please visit these sites listed below for information about Journal Article Publishing:


	Journal Article Publishing Support Center
	Journal Author Hub
	Elsevier Open Access Journals
	Choose a specific...

Where can I find information on Journal Article publishing?

We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement.

Please note: if you...

What can I do if I receive a damaged journal?

For US/Canada customers, kindly fill out the webform choosing the options as follow:Contact Option: E-mailContact Reason: CancellationsEnter your order number:Example: e32xxxxxxxx2*You can find this order...

How do I cancel my order?

Check your credit card details, for security and privacy reasons banks are unable to provide Elsevier with information as to why your credit card was declined.

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Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery.

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What can I do if I am missing a journal issue?

Below you can find information on expected delivery times and how to best contact us with questions relating to your order. Select a relevant section to see more:


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