How do I cancel my order?

Last updated on October 03, 2025

For US/Canada customers, kindly fill out the webform choosing the options as follow:

  • Contact Option: E-mail
  • Contact Reason: Cancellations

example of the elesevier webform to fill out

Enter your order number:

example of the elesevier webform order number location

Example: e32xxxxxxxx2

*You can find this order number on your order confirmation e-mail or Order History on your online account.

sample image of an order number from confirmation page

For EMEA, APAC, and AU customers, please call the regional number that applies to you from the list below and have the following information ready:

  • Your order reference.
  • The ISBN(s) on the order.
  • The date the order was placed.
  • The order method used.
  • The order reference provided on your email confirmation (if available).

Regional contact numbers:

  • EMEA: +44 (0)1865 844644
  • APAC: +65 6349 0222
  • AU: +61 1800 263 951 | NZ: +64 0800 170 165

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