Billing
11 answers found
- What can I do if I receive a damaged journal?
Last updated on May 16, 2025
We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if you...
- How do I cancel my order?
Last updated on October 03, 2025
For US/Canada customers, kindly fill out the webform choosing the options as follow:Contact Option: E-mailContact Reason: CancellationsEnter your order number:Example: e32xxxxxxxx2*You can find this order...
- What can I do if I am missing a journal issue?
Last updated on June 23, 2023
Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription copy...
- What is the status of my journal order?
Last updated on April 16, 2025
Below you can find information on expected delivery times and how to best contact us with questions relating to your order. Select a relevant section to see more: Expected delivery times We dispatch...
- How do I renew my individual journal subscription?
Last updated on June 06, 2023
When it’s time to renew your subscriptions, you will receive a notification via email (or by mail) providing you with the link to the renewals site along with your account and invoice number. Once at the...
- What taxes do I have to pay?
Last updated on July 28, 2025
Taxes will be charged at the applicable rate at the time of dispatch, based on the 'ship to' address requested. If you're in the United States but you're shipping to a different location than your own...
- How do I cancel my subscription?
Last updated on July 28, 2025
Cancellations or refunds cannot normally be issued once a subscription has commenced, but please contact us using one of the options below to discuss this further with our Customer Support team. Please...
- How can I change my shipping and/or billing address?
Last updated on July 28, 2025
If you have already ordered a subscription and you want to change your shipping and/or billing address, please contact us via one of the options below. If you have not yet ordered a subscription, then...
- What is your journal refund policy and can I get a refund for my journal?
Last updated on July 28, 2025
Unfortunately, there is no refund policy for journal subscriptions. We apologize for any inconvenience this may cause. However, it is possible that cancellations can be made to your subscription. Cancellations...
- Can I change my subscription?
Last updated on July 28, 2025
If you need to change your subscription, please contact us via the email option below.