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15 answers found
- How can I reset a forgotten password?
Last updated on February 04, 2026
To reset your password, go to the sign in page of the product you're using.You will see an option to sign in, normally located in the top right corner of the product page. Click on the 'Sign in' or 'My...
- What are the technical requirements for ScienceDirect?
Last updated on March 02, 2026
Requirements for the best performance include using the latest version of one of the recommended browsers, and enabling JavaScript.On this page:BrowsersProxy and WebVPN configurationCommon questionsWhy...
- How can I sign in to my Elsevier account?
Last updated on May 18, 2026
When you visit an Elsevier product, you will see an option to sign in, normally located in the top right corner. Most products allow you to sign in either using your personal email and password or your...
- What are the browser requirements for the Elsevier Business Ordering Platform?
Last updated on May 21, 2024
The following browsers will give you the best user experience: Chrome Firefox The ordering platform isn’t working optimally with Edge or Microsoft browsers.
- How do I change my company VAT number?
Last updated on May 21, 2024
To update your company VAT-number, please contact Customer Service via the email option found at the bottom of the page. Customer Service will then be in touch to proceed with the requested change.
- How do I change my company address?
Last updated on May 21, 2024
As the Company Administrator you are not able to change your company address directly on the ordering platform. Please contact Customer Service via the email option found at the bottom of this page.
- How do I claim US State Tax Exemption Status?
Last updated on April 19, 2024
You can claim US State Sales Tax Exemption status at the point of purchase. To request exemption, you will have to upload a valid Tax Exemption Certificate. This needs to be a US State Sales Tax exemption...
- I have a question about my invoice
Last updated on July 01, 2024
With any questions about your invoice, please contact Customer Service via the email option found at the bottom of the page. For quickest resolution, please include the following information when submitting...
- My tax exemption status is incorrect
Last updated on July 01, 2024
With any questions about your tax exemption status, please contact Customer Service via the email option found at the bottom of the page.
- How do I transfer my Company Administrator rights to another Company Administrator?
Last updated on May 21, 2024
If you need to transfer Company Administrator rights to another person, for any reason, you will need to complete our email form found at the bottom of this page. Please ensure to include the following...