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15 answers found
- How can I reset a forgotten password?
Last updated on October 22, 2026
Account security check requiredTo help improve your account security, we may ask you to reset your password using a link sent to the email address on your profile.When signing in, you will see the “Check...
- How can I sign in to my Elsevier account?
Last updated on May 18, 2026
When you visit an Elsevier product, you will see an option to sign in, normally located in the top right corner. Most products allow you to sign in either using your personal email and password or your...
- What are the technical requirements for ScienceDirect?
Last updated on March 02, 2026
Requirements for the best performance include using the latest version of one of the recommended browsers, and enabling JavaScript.On this page:BrowsersProxy and WebVPN configurationCommon questionsWhy...
- How do I change my company address?
Last updated on May 21, 2024
As the Company Administrator you are not able to change your company address directly on the ordering platform. Please contact Customer Service via the email option found at the bottom of this page.
- How do I claim US State Tax Exemption Status?
Last updated on April 19, 2024
You can claim US State Sales Tax Exemption status at the point of purchase. To request exemption, you will have to upload a valid Tax Exemption Certificate. This needs to be a US State Sales Tax exemption...
- How do I change my card details?
Last updated on July 01, 2024
As a Company Administrator you will be able to will be able to change your card details via your subscription. Go to your Account page and select ‘My Subscriptions’ from the left-hand menu. Select...
- How do I change the role of a platform user?
Last updated on July 01, 2024
You can change the role of a user on the platform as follows: Go to your Account page and select ‘Company Users’ from the left-hand menu. Click ‘Edit’ on the Company User screen (above) and change...
- How can I pay for my purchases on the ordering platform?
Last updated on May 21, 2024
You can pay for your purchases either with your company credit card or via invoice (purchase order, which has a default payment term of 30 days). Whichever payment option you use, you will receive an...
- What are the browser requirements for the Elsevier Business Ordering Platform?
Last updated on May 21, 2024
The following browsers will give you the best user experience: Chrome Firefox The ordering platform isn’t working optimally with Edge or Microsoft browsers.
- How do I transfer my Company Administrator rights to another Company Administrator?
Last updated on May 21, 2024
If you need to transfer Company Administrator rights to another person, for any reason, you will need to complete our email form found at the bottom of this page. Please ensure to include the following...