What can I do if I am having Sync issues with Mendeley Desktop?
Last updated on May 01, 2025
Please contact us via the email option at the foot of this page and provide the following details:
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Operating System |
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Version of Mendeley Desktop |
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Email address you use to log in (you can see this by clicking 'File') |
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Reference syncs (yes/no) |
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PDF syncs (yes/no) |
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Have you uninstalled and reinstalled Mendeley Desktop? |
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Have you tried resetting your database? |
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Are any error messages displayed? (Please include details) |
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Are you using any other sync flow to keep your Mendeley Desktop |
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Please also attach verbose logs for the machine on which you get the error.
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