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What can I do if Mendeley Desktop crashes?

Last updated on May 01, 2025

Here are some common issues you may encounter. Click on a topic below to see how to troubleshoot your scenario.

Please contact us via the email option at the foot of this page and provide the following details:

Detail	Machine1 - home or work?	Machine2 - home or work?
Operating System
Version of Mendeley Desktop
Email address you use to log in (you can see this by clicking 'File')
Since when does it crash?
When was the last time it did not crash?
Do you get any error? Screenshot
Uninstalled and Reinstalled MD?
Send us your database
Send us crash report
Send us your verbose logs To enable verbose logs from command line: For Mac: Open a terminal window Enter "/Applications/Mendeley\ Desktop.app/Contents/MacOS/Mendeley\ Desktop --verbose-log" Press enter and Mendeley should be loaded. Use as normal. For Windows: Windows Key + R or Open a console window (cmd.exe) Enter "C:\Program Files\Mendeley\ Desktop\MendeleyDesktop.exe --verbose-log" into the pop up window or console. Press enter and Mendeley should be loaded. Use as normal.

How