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How are Automated Reviewer Reminders sent from Editorial Manager?
Last updated on April 11, 2022Editorial Manager (EM) allows Automated Reviewer Reminder reports to be created to send reminders in nightly batches for reviews and invitations meeting set criteria. Usually, the permission to create these reports is restricted to a single role such as the Journal Manager or Editorial Office, to avoid the risk of conflicting or overlapping reports that would send multiple reminders to the same reviewer.
See the full description of Managing Automated Reviewer Reminders in Editorial Manager.
To check what Automated Reviewer Reminders are in place for your journal, contact your Journal Manager or other Editorial Office Contact.
How
Automated Reviewer Reminders must be planned to work together so that reviewers are not sent too many reminders consecutively. In EM, any defined automated reminders reports are linked to a single account, and only that person can view or edit them. For these reasons, permission to set up Automated Reviewer Reminders is usually limited to the Journal Manager or Editorial Office, so that one person is responsible for all the Automated Reviewer Reminders reports in a journal.
- Automated Reviewer Reminders are defined to be sent exactly X days before or after some event or due date, as in this screenshot . The possible types are:
- No Response. Send Reminder X days after invitation.
- Reminder X days Before Due Date for agreed or assigned reviews (can optionally include or exclude those with partially saved reviews)
- Reminder X days Past Due Date for agreed or assigned reviews (can optionally include or exclude those with partially saved reviews).
- Reminder Outstanding Partially Saved Reviews X days after review was saved.
- Automated Reviewer Reminder Reports can be further filtered by article type, handling editor, section, etc., allowing for a different number of days, or different letters to be sent, based on those parameters.
- Each report is linked to a reminder letter template.
- Every 24 hours the Automated Reminder Reports will run, and every reviewer who meets the criteria of a report will be sent that reminder letter.
- The sent reminders appear in correspondence history and are included in the reminder count displayed in the manual Reviewer Reminder reports.
Note: For reminders based on due dates, if a particular review has no due date set then no reminder will be sent.
A journal may set multiple reminders of each type, for example
- A past due reminder at 3 days past due and then another at 14 days past due, with a different letter template.
- Two reminders of the same type with the same number of days, but different article types have different letter templates linked.
Note: The Automated Reviewer Reminder batch process runs between 12:00 and 04:00 am, Eastern US time.
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