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- A guide to ordering on the Elsevier Ordering Platform (EOP)
Last updated on December 01, 2025
Welcome to the Elsevier Ordering Platform (EOP) support hub. Primary buyers for academic institutions, governments and corporations can find information regarding online ordering platform e-book purchases...
- How can I request MARC records?
Last updated on May 18, 2026
Elsevier provides MARC records created and delivered by OCLC® for purchased books. MARC records are available at no charge for all books on ScienceDirect. Please note that Elsevier does not provide MARC...
- What content is included in my subscription?
Last updated on March 02, 2026
Your subscription gives access to a range of journals, books, and other content on ScienceDirect.Please note: Access may vary by publication date and content type. Some content may not be available due...
- What is an Elsevier account?
Last updated on December 01, 2025
An Elsevier account is the global access and entitlement system that provides identity and access management services for all of Elsevier’s products and services. If you already have an Elsevier account,...
- Who can view the product(s) I purchased?
Last updated on December 01, 2025
After you purchase a product, it will be made available on ScienceDirect within three working days. All users that are listed as part of your ScienceDirect Subscription Agreement will be able to view this...
- What are the terms and conditions for the Elsevier Ordering Platform?
Last updated on December 01, 2025
The Elsevier e-Book Terms and Conditionswill apply to your order on the Elsevier Ordering Platform. The products you have ordered will be made available to the IP range and number of authorized users...
- Why can I not register?
Last updated on December 01, 2025
The Elsevier Ordering Platform can only be used by personally invited customers, who can register using the email address from the invitation only. Important: Please ensure that you are using the email...