Browse support for Elsevier Ordering Platform, the system used to manage and process orders for Elsevier products and services. Browse articles and guidance on placing and tracking orders, managing accounts, and resolving ordering and payment issues.

Elsevier Ordering Platform Support Center

Welcome to the Elsevier Ordering Platform (EOP) support hub.

Primary buyers for academic institutions, governments and corporations can find information regarding online ordering platform e-book purchases...

A guide to ordering on the Elsevier Ordering Platform (EOP)

Elsevier provides MARC records created and delivered by OCLC® for purchased books. MARC records are available at no charge for all books on ScienceDirect. Please note that Elsevier does not provide MARC...

How can I request MARC records?

Your subscription gives access to a range of journals, books, and other content on ScienceDirect.Please note: Access may vary by publication date and content type. Some content may not be available due...

What content is included in my subscription?

An Elsevier account is the global access and entitlement system that provides identity and access management services for all of Elsevier’s products and services.

If you already have an Elsevier account,...

What is an Elsevier account?

After placing your order, allow up to 3 working days for your ebook(s) to be added to your ScienceDirect license.

For an overview of ordering, see What happens after I have placed my order?


When can I access ebooks I have ordered?

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...

When will I receive the book I pre-ordered?

Invoices are sent to you after your order has been entitled in ScienceDirect.

If you have not received your invoice after your entitlement to the content, contact us using the options below.


When will I receive my invoice?

After placing your order we will add the ebook(s) to your existing ScienceDirect license. This will take approximately 3 working days. An overview of the process is below:


	Order confirmation message...

What happens after I have placed my order?

After you purchase a product, it will be made available on ScienceDirect within three working days. All users that are listed as part of your ScienceDirect Subscription Agreement will be able to view this...

Who can view the product(s) I purchased?

The Elsevier e-Book Terms and Conditionswill apply to your order on the Elsevier Ordering Platform.

The products you have ordered will be made available to the IP range and number of authorized users...

Elsevier Ordering Platform Support Center

Top 10 answers

For further assistance:

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