What can I do if Web Importer says PDF available but there isn’t (or if there is, it hasn’t been added to my library successfully)?

Web Importer uses sophisticated and sometimes site-specific heuristics to detect whether a full text is available or not, but occasionally the automated processes make errors in detection. Some examples of cases where Web Importer can make errors include:

• The web page links to a URL which ends in .pdf, but the linked .pdf URL does not actually contain a PDF.
• The web page links to a valid PDF to which you have access when you load the Web Importer, but access is revoked before you click “Add to Mendeley” (e.g., by changing from campus wi-fi to a personal hotspot).