What should I do if I have not received my activation email?

Last updated on July 16, 2025

If you did not receive your activation email in your inbox, it might be in your spam or junk folder. Please check these folders for the activation email before trying the steps below.

If you have not received your activation email, please contact Knovel Support through one of the options below so we can verify your registration and activate your profile.

Please have the following information available, as it helps us to answer your question faster and more efficiently:

  • Your email address.
  • Your reference number if you’ve contacted us before.

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