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We are excited to share the Knovel 2025 Roadmap to update our customers with our plans for innovation this year.Download the roadmap

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Knovel Support Center

Here at Knovel, our mission is to facilitate online learning and problem solving for engineering community. Knovel is accessible to all members of your engineering community regardless of their device...

What are my remote access options for Knovel?

Knovel provides remote access in several ways:

Username / Password – You can use your work / organization email address and password to log in from any location, as long as you have already registered...

How can I access my organization’s Knovel subscription while working from home (remote access)?

Yes, Knovel supports the following types of Single Sign On authentication:

OpenAthens
Shibboleth for the UK Federation / JISC
SAML

To set up OpenAthens, please contact Elsevier Support through our webform...

Does Knovel support Single Sign On authentication?

Enabling registration for your organization has several user and organization benefits. 

A registered user’s benefits are:


	Using Knovel both in and outside of your organization’s network with their...

Why should my users register with Knovel?

Registration is determined by the set-up your institution has with Knovel.

How

If your organization's account requires you to register to gain access, you will automatically be prompted to register when...

How do I register for Knovel?

In Knovel it is possible to change the following details:


	Your password
	Your email address


Please note: If you have forgotten your password please view How do I reset my forgotten password?

How

Click...

How do I change my login details?

When using Knovel, you may find you do not have access to all materials you were expecting to have access to based on your company’s subscription.

This may be because you are registered for Knovel’s promotional...

Why do I have limited access?

If you forget your password, you can easily reset it on Knovel.

How

Follow these steps to reset your password:


Click 'Login' from the upper-right page on Knovel Login
Enter your email address
Once...

How do I reset my Knovel password?

We know that usage reports can be helpful for assessing return on investment or checking if end users are getting the most out of a research solution.Therefore, on request, we provide Knovel usage reports....

Can I receive title level usage reporting for Knovel?

In 2014, Knovel introduced the COUNTER Book Reports for the first time. Though COUNTER gave us a special approval to use Book Reports for reporting on Subject Area usage, there has been some confusion...

Why is Knovel switching to database reports and what are the consequences?

When experiencing issues with Knovel MARC records or the receiving of MARC records, please start by reaching out to OCLC support. OCLC support will be able to troubleshoot most issues with records or delivery. 

If...

Who can I contact when experiencing issues with MARC records?

Yes, you can print or download content from Knovel.HowTo download or print a section of a book:Open a section of any book.To download, click the ‘download’ icon located at the book’s page. This will open...

Can I print or download content sections?

Before you begin, you must have an collection manager account with OCLC, which is done by submitting the OCLC request form.

Once a collection manager account is set up, finish your OCLC account set up...

How do I receive MARC records for my Knovel subscription?

For assistance, contact our Knovel support team by using the contact options below.Please have the following information available, as it helps us to answer your question faster and more efficiently:Your...

Knovel Support Center

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