Orders & Renewals
15 answers found
How do I update my credit card information?
Last updated on May 05, 2025
You can update your credit card information online yourself on https://www.us.elsevierhealth.com. Please note: You can only change your payment method during an active subscription. Follow these steps...
What payment options do I have?
Last updated on November 02, 2022
We accept credit cards or debit cards for payment. Please note: We cannot process credit card information received via email; this follows the Payment Card Industry Data Security Standards. This is to...
How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
How do I opt-out of receiving emails or newsletters?
Last updated on May 18, 2023
You can opt out of emails and newsletters by the following the following steps: Go to https://www.us.elsevierhealth.com Click on 'Sign In | Create an Account' and enter your login credentials. Navigate...
Where can I find the ImmunoQuery Trial Instructions?
Last updated on April 04, 2023
Show allHide all How do I start an ImmunoQuery Trial? ImmunoQuery offers a one time 15-day trial. At the end of your trial, your subscription will automatically renew to a yearly paid subscription...
How do I cancel my trial or paid subscription?
Last updated on July 08, 2024
Follow these steps to cancel your ImmunoQuery subscription: Trial Subscription Once your free ImmunoQuery trial period expires, your trial will automatically renew to a paid subscription. You can...
What should I do if I do not wish to renew my subscription?
Last updated on July 08, 2024
If, for any reason, you choose not to renew your ImmunoQuery subscription, you will need to cancel your trial renewal or subscription in your account. Follow these steps to cancel your ImmunoQuery subscription. Trial...
How can I purchase an individual Continuing Medical Education (CME) subscription on ImmunoQuery?
Last updated on January 18, 2023
You no longer have to purchase an individual Continuing Medical Education (CME) subscription with your ImmunoQuery subscription. Licensing ImmunoQuery will automatically include access to CME. If you...
How do I know if my ImmunoQuery order has been processed successfully?
Last updated on February 23, 2023
You can check all of your order information upon logging into the ImmunoQuery store. Follow these steps to check whether your order has been processed successfully: Visit the ImmunoQuery store at https://www.elsevier.com/solutions/immunoquery In...
How do I view a copy of the receipt for my ImmunoQuery order?
Last updated on February 23, 2023
At the time you place your ImmunoQuery order, a receipt is sent to your registered email address. Follow the steps below to view a copy of the receipt from your order: Visit the ImmunoQuery store at...