Access
22 answers found
What are strong password requirements?
Last updated on November 05, 2024
To meet the strong password requirements, your password must: Be 8-20 characters Contain at least one uppercase alphabetical character, e.g., A, B C, etc. Contain at least one lowercase alphabetical...
How do I redeem a Registration ID?
Last updated on December 17, 2024
To redeem a Registration ID and Password, please follow the below steps: Go to the Registration ID Redemption page by clicking the link below for the product to which you are subscribed: ExpertPath ImmunoQuery PATHPrimer STATdx RADPrimer Enter...
How do I make changes to my user list?
Last updated on July 05, 2023
To remove users and request Registration IDs for new users, please contact Customer Support using one of the contact options below. For further information on Registration IDs, please select the relevant...
Can I access ExpertPath from ImmunoQuery?
Last updated on July 28, 2025
A user who is a licensed subscriber to both ImmunoQuery and ExpertPath will have the ability login into both products to check a diagnosis. A user whose login credentials are the same for both ImmunoQuery...
How can I learn more about ExpertPath?
Last updated on August 21, 2023
An ImmunoQuery user who does not have a subscription to ExpertPath can learn more about the product from within ImmunoQuery. In the top level menu on the right, click on the ExpertPath button, then “Learn...
How do I register for ImmunoQuery with IP authenticated access?
Last updated on September 15, 2023
Please follow the steps below to create your user profile/personal account: Go to ImmunoQuery. On the home page, go to the gear icon in the upper right corner of the page. Select 'Sign In' in the...
Who do I contact if I have problems with my access to ImmunoQuery?
Last updated on July 28, 2025
If you have any problems with your access to ImmunoQuery, get in touch with us using one of the contact options at the bottom of this page.
I forgot my password, how can I reset it?
Last updated on November 16, 2021
To reset your forgotten password, click 'Forgot password' from the sign in page. We will send you an email with a link to create a new password. Didn’t receive your email? Check your spam filter for...
When will ImmunoQuery automatically log me out of my account?
Last updated on July 28, 2025
ImmunoQuery will automatically logout users after 60 minutes of inactivity. You may log back in to ImmunoQuery using your registered username and password. If you have any further questions, please conact...
Which browsers does ImmunoQuery support?
Last updated on September 08, 2023
ImmunoQuery is supported across current versions of all major browsers: Microsoft Edge Chrome Firefox Safari If you have any further questions, please contact us using the options found at the...