The ImmunoQuery Support Center provides guidance and support to help users access immunology data and tools for research and clinical use.

ImmunoQuery

ImmunoQuery Support Center

To meet the strong password requirements, your password must:


	Be 8-20 characters
	Contain at least one uppercase alphabetical character, e.g., A, B C, etc.
	Contain at least one lowercase alphabetical...

What are strong password requirements?

To redeem a Registration ID and Password, please follow the below steps:


	Go to the Registration ID Redemption page by clicking the link below for the product to which you are subscribed:
	
		ExpertPath
		ImmunoQuery
		PATHPrimer
		STATdx
		RADPrimer
	
	
	Enter...

How do I redeem a Registration ID?

You can update your credit card information online yourself on https://www.us.elsevierhealth.com.

Please note: You can only change your payment method during an active subscription.

Follow these steps...

How do I update my credit card information?

We have designed this newest release to enhance the user experience which allows for standardizing diagnostic queries in building immunohistochemistry panels.December 2025For information on updates made...

What are the latest content updates?

There are two ways to claim AMA PRA Category 1 Credits:

Note: In order to earn and claim CMEs, you must be signed into your user profile. For IP authenticated users, instructions on how to create a user...

How do I claim CME credits?

Follow these steps to download multiple CME certificates as a PDF at one time:


	Go to the CME tab at the top right of the page.
	Click on the Claimed Credits tab. (if you have not claimed credit for...

How do I download multiple CME certificates as a PDF at one time?

We accept credit cards or debit cards for payment.

Please note: We cannot process credit card information received via email; this follows the Payment Card Industry Data Security Standards. This is to...

What payment options do I have?

Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...

How do I manage my refund?

Once you have claimed a potential credit you can click on the Reports tab at the top of the page. This will display all your available reports and allow you select the report(s) you want to get by checking...

Can I run a report on my claimed credits?

Physicians can earn AMA PRA Category 1 Credit™ towards Point of Care (POC)

If you have any further questions, please contact us using one of the options below.


ImmunoQuery Support Center

Top 10 answers

For further assistance:

Do you require assistance for another product?