What should I do if I can't sign in via my institution, Shibboleth or OpenAthens?
Last updated on November 04, 2022
When you have any kinds of problems related to Shibboleth or OpenAthens you need to get in touch with your library. Your library is your identity provider and they manage your access privileges.
When I click on my institution, I get an error
Please contact your library.
Your institution is not configured for access as expected. This can't be fixed without the involvement of your library.
I am not able to sign in at my institution with my institutional credentials
Please contact your library.
Your library manages your institutional credentials, we don't know what they are.
Please contact your library.
Your library manages your access permissions, we don't know what they are.
Should I share my password with Elsevier?
No, you shouldn't. You shouldn't share your passwords with anyone.
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