Resolving Common Complete Anatomy Login Issues: Problems with 'Re-launch Secure Browser' and 'Get Started' Buttons
Last updated on December 01, 2025
If you are experiencing difficulties logging into your Complete Anatomy account, you may face some common issues, such as:
- Clicking the "RE-LAUNCH SECURE BROWSER" link has no effect
- Clicking the "GET STARTED" button does not take you to the next step
We recommend following the steps below to resolve the problem.
Sometimes, you can resolve the issue by switching web browsers. If you're using Chrome as your default browser, try temporarily using Edge or Safari (and vice versa).
Our recommended browsers are Chrome, Edge and Safari.
If you are connected to a VPN, please disconnect and try logging in again. VPNs can sometimes interfere with the login process.
Clearing your browser cache can help resolve issues caused by stored data. Click the link for your browser below to find instructions on clearing the cache.
Make sure you have a stable internet connection. You must be connected to the internet to log into your Complete Anatomy account. After that, Complete Anatomy is largely accessible without a network connection. For more information on what features are available offline, please refer to this support article.
If the above steps do not work, try uninstalling and reinstalling Complete Anatomy. This can resolve issues related to corrupted files. For instructions on how to reinstall for your device, please refer to this support article.
If you continue to run into issues, please contact our customer support team directly using one of the contact options below with the following details;
- A description of the issue
- Steps you have already taken to try to resolve the issue
- Any error messages you have received
- Screenshots and screen recordings, if possible