Why do I get the error message ‘Missing required information: AuthToken’ when I try to register?

After filling out the registration form, you may receive the following error after clicking ‘Register’: "Missing required information: AuthToken."

Solution

When experiencing the error described above, please ensure the following:

• Your institution has an active subscription to SciVal.
• When you launch SciVal you are first seeing the homepage (https://scival.com/ or https://scival.com/home/).

  • If you first see the login or registration page, your authentication will have been bypassed by being directed straight to this page.
  • If you come to SciVal from the library portal of your institution, please contact its site administrator for the URL of the SciVal link to be updated to https://scival.com/ or https://scival.com/home/. Until your request is processed, be sure to access SciVal via entering either of the two URLs in your browser instead of using the wrong link.

If you are still getting the error message, please contact our customer support team by using the ‘Email’ option below, including the following in your message:

• Screenshots or a video of the steps you took.
• Date and time of failed registration attempts.