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14 answers found
How do I ensure that emails aren't blocked by spam filters?
Last updated on July 16, 2025
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
How do I create a new billing/statement account?
Last updated on July 28, 2025
To set up a new statement account you need to complete a new statement account application form. Once completed, please save the form and contact us using the email option below.
How do I register for VirtualE or PubEasy as a bookseller?
Last updated on July 28, 2025
To register for VirtualE or PubEasy you are required to: Have a valid email address. To access either VirtualE or PubEasy, please select your service below and follow the steps provided: VirtualE...
How do I cancel my standing order?
Last updated on September 18, 2018
To cancel a standing order, please contact us using the email option below, including the following information: Your Elsevier account number The standing order series code Your standing order reference Please...
How do I create a new delivery account?
Last updated on July 28, 2025
To set up a new delivery account you need to complete a new delivery account application form. Once completed, please save the form and contact us using the email option below.
How do I access VirtualE and PubEasy?
Last updated on July 28, 2025
To access either VirtualE or PubEasy, please select your service below and follow the steps provided: VirtualE How To access VirtualE, follow the steps below: Go to: www.virtuale.elsevier.com. Enter...
Why has the next volume of my standing order not arrived?
Last updated on September 18, 2018
You can check to see if the next volume of your standing order series has published by visiting Science Direct and by searching the series title. If the title has been recently published you can refer...
How do I set up a standing order?
Last updated on September 18, 2018
To set up a standing order, please contact us using the email option below, including the following information: Your Elsevier account number The standing order series code The volume/issue you would...
How do I amend my account details?
Last updated on July 28, 2025
You can amend your account details by getting in touch with us. How To amend your account details, please contact us using the email option below, including the following information: Your Elsevier account...
How do I get more information about VirtualE or PubEasy?
Last updated on July 28, 2025
To find out more information on VirtualE and PubEasy, visit their official sites using the below links: PubEasy VirtualE