Print Book Reseller Support Center

If end-user customers experience any issues, resellers should send end-users directly to Elsevier eBooks+ customer support where there is live Q&A and links to customer support with individual customer...

How do I access support for eBooks issues?

Our mission is to support researchers and healthcare professionals in advancing science and improving health outcomes for society. The illegal reproduction and distribution of Elsevier content harm our...

Tackling Piracy at Elsevier

You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.

How do I ensure that emails aren't blocked by spam filters?

To find out information on the variety of topics related to backorders, simply click on the subject below to see the relevant steps for each:
 
 
Setting account to record backorders 
 
Your account can...

How do I find out more information on backorders?

To view Elsevier’s returns policy by region, please select from the options below:


	EMEA
	Americas Also view more information on titles going out of print or publishing a new edition.

US Returns Policy


	APAC
	
		Invoice...

What is your returns policy?

You can check the price, availability and other book information using the options below, select the relevant one to you and follow the steps provided:
 
 
PubEasy Users (EMEA and US) 
 
Once you have...

How can I check the price and availability of a book?

To set up a new statement account you need to complete a new statement account application form.
Once completed, please save the form and contact us using the email option below.



How do I create a new billing/statement account?

If your book is damaged, please contact us using the email option below, including the following information:

Your Elsevier invoice number.
The ISBN and quantity of the damaged book(s).
Details of the...

My book is damaged, what do I do?

If your order is missing a book, please contact us using the email option below, including the following information:

Your Elsevier invoice number.
Your Elsevier account number.
The ISBN and quantity...

My order is missing a book, what do I do?

There are two types of credit you could receive, select the relevant option below to find out more information:
 
 
Credit for a return 
 
The credit for an authorized return is processed within eight...

Print Book Reseller Support Center

Top 10 answers

For further assistance:

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