PubEasy offers a new level of customer service and fulfilment that will improve efficiency and effectiveness through several activities. Through PubEasy, you can:

Access up-to-the-minute information on...

What can PubEasy do for me?

You can now find the lists with Out of Print titles and New Editions on the support hub. View the lists on our dedicated FAQ. We recommend bookmarking the FAQ page, as we will regularly update the lis...

Where can I find a list of new editions and out of print titles?

If end-user customers experience any issues, resellers should send end-users directly to Elsevier eBooks+ customer support where there is live Q&A and links to customer support with individual customer...

How do I access support for eBooks issues?

Print Book Reseller Support Center

You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.


How do I ensure that emails aren't blocked by spam filters?

If you need to request cancellation of your order, please call us, selecting the relevant regional number to you below and have the following information ready:


	Your Elsevier account number.
	Your order...

How do I cancel my order?

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...

When will I receive the book I pre-ordered?

Genuine Elsevier Product security seals are optically variable devices that have a number of visible and covert security features including:


	Two-tone GENUINE ELSEVIER PRODUCT indicator.
	Unique ID.
	Data...

How do I recognise a genuine Elsevier security seal?

When paying for your order you can find all payment details at the bottom of your invoice.
Please select your region below to find out more information on how to pay:
 
 
EMEA 
 
Bank transfer
Remit the...

How can I pay for my order?

You may find that your Elsevier book cannot be authenticated via its unique holographic security seal.

If you need to authenticate your book, you can find a guide to doing this here.

How

If your Genuine...

What should I do if my security seal cannot be authenticated?

You can check the price, availability and other book information using the options below, select the relevant one to you and follow the steps provided:
 
 
PubEasy Users (EMEA and US) 
 
Once you have...

How can I check the price and availability of a book?

To find out information on the variety of topics related to backorders, simply click on the subject below to see the relevant steps for each:
 
 
Setting account to record backorders 
 
Your account can...

How do I find out more information on backorders?

To view Elsevier’s returns policy by region, please select from the options below:


	EMEA
	Americas Also view more information on titles going out of print or publishing a new edition.

US Returns Policy


	APAC
	
		Invoice...

What is your returns policy?

To set up a new statement account you need to complete a new statement account application form.
Once completed, please save the form and contact us using the email option below.



Print Book Reseller Support Center

Print Book Reseller Support Center

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For further assistance:

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