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Account and Order Changes
16 answers found
How do I ensure that emails aren't blocked by spam filters?
Last updated on July 16, 2025
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
How do I cancel my order?
Last updated on July 28, 2025
If you need to request cancellation of your order, please call us, selecting the relevant regional number to you below and have the following information ready: Your Elsevier account number. Your order...
How do I create a new billing/statement account?
Last updated on July 28, 2025
To set up a new statement account you need to complete a new statement account application form. Once completed, please save the form and contact us using the email option below.
How do I register for VirtualE or PubEasy as a bookseller?
Last updated on July 28, 2025
To register for VirtualE or PubEasy you are required to: Have a valid email address. To access either VirtualE or PubEasy, please select your service below and follow the steps provided: VirtualE...
How do I amend my order?
Last updated on July 28, 2025
In some instances, it is possible to amend your order but this is dependent on the method you used to place it. Please select the method you used to place your order for more information on your options: ...
How do I cancel my standing order?
Last updated on September 18, 2018
To cancel a standing order, please contact us using the email option below, including the following information: Your Elsevier account number The standing order series code Your standing order reference Please...
How do I create a new delivery account?
Last updated on July 28, 2025
To set up a new delivery account you need to complete a new delivery account application form. Once completed, please save the form and contact us using the email option below.
How do I access VirtualE and PubEasy?
Last updated on July 28, 2025
To access either VirtualE or PubEasy, please select your service below and follow the steps provided: VirtualE How To access VirtualE, follow the steps below: Go to: www.virtuale.elsevier.com. Enter...
Why has the next volume of my standing order not arrived?
Last updated on September 18, 2018
You can check to see if the next volume of your standing order series has published by visiting Science Direct and by searching the series title. If the title has been recently published you can refer...
How do I set up a standing order?
Last updated on September 18, 2018
To set up a standing order, please contact us using the email option below, including the following information: Your Elsevier account number The standing order series code The volume/issue you would...