Automatically Renewing Subscriptions

Most Osmosis subscriptions are set to automatically renew at the end of each billing cycle to ensure uninterrupted access to the platform.

When you purchase a subscription, it will automatically renew using your selected payment method unless you cancel before the renewal date. Subscription lengths vary depending on the plan selected. Available plan lengths are listed on the Osmosis Plans pageopens in new tab/window.

How do I pay for Osmosis?

Osmosis accepts the following payment methods:

• Credit cards (Visa, MasterCard, Discover, American Express)
• Apple Pay
• PayPal

Your payment method must support recurring billing to maintain an active subscription.

Are there any additional fees associated with recurring Osmosis charges?

Osmosis charges a subscription fee, and local taxes may apply depending on your location. Some financial institutions may add transaction fees for foreign transactions, so please check with your financial institution.

How do I manage auto-renewal?

You can manage or cancel your subscription at any time by visiting the Billing section of your Osmosis account.

• Canceling your subscription will stop future renewals
• You will continue to have access to Osmosis until the end of your current billing period

How will I be notified?

You'll be notified by email from Osmosis ([email protected]) at least once before your subscription renews. Notification cadence depends on your plan length. If you don't see these emails, please check your spam or junk folder. You can review or update the email address on file anytime in your account's Billing section.

Managing Your Osmosis Subscription Plan

How do I manage payments, billing, and my Osmosis subscription plan?

You can manage your payment methods, subscription plan, and billing date, history, and other details in the Billing section of your Osmosis account when logged in.

How do I cancel Osmosis?

You can cancel your subscription at any time by going to the Billing page. Please note that this only cancels your subscription's auto-renewal — it does not automatically process a refund. New purchases are not eligible for a refund. If you're within 7 days of a renewal charge on a 12-month or 24-month plan, you may be eligible for a refund — see our Refund/Cancellation Policy for details..

Refunds for Auto-Renewed Subscriptions

Refund eligibility depends on the timing of your request and the length of your subscription:

• This policy applies only to renewal charges. New (first-time) purchases are not eligible for a refund.
• Refund requests for auto-renewed subscriptions must be submitted within 7 days of the renewal charge
• Applies to 12-month and 24-month plans; subscriptions shorter than 12 months are not eligible for refunds.
• Refunds may not be granted if the subscription has been significantly used or the request falls outside the allowed timeframe
• Once your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account.
• If a refund is granted, please note that the auto-renewal will be canceled and your subscription will be closed to prevent further charges

To request a refund, contact us at [email protected] from the email account associated with your Osmosis subscription.

Mobile App Subscription Management

If you purchased your subscription through the Apple App Store or Google Play, your subscription must be managed within that platform. To cancel or request a refund via mobile, please use your device’s subscription settings.

If you have any questions or need assistance, please use the chat bubble on the Osmosis website or contact us at [email protected].