Troubleshooting Premium Package Activation in Mendeley

If you've recently purchased a premium package that includes AI features, but you're not seeing the expected benefits, this article will help you resolve the issue.

Issue Overview

Some users who purchase a premium package may experience a delay in activating their new entitlements. After completing your purchase, you should see a pop-up message prompting you to sync your Mendeley account or sign out and back in to activate the premium features.

Note: In some cases, the pop-up message may not appear automatically.

If the Pop-up Doesn’t Appear

Open Mendeley Reference Manager and click on the sync button – bottom left, just above your account button - to synchronize your account and activate your premium features. Alternatively, you can sign out and back into the account used to purchase Mendeley Premium.