Orders & Renewals
13 answers found
How do I update my credit card information?
Last updated on May 05, 2025
You can update your credit card information online yourself on https://www.us.elsevierhealth.com. Please note: You can only change your payment method during an active subscription. Follow these steps...
How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
What payment options do I have?
Last updated on November 02, 2022
We accept credit cards or debit cards for payment. Please note: We cannot process credit card information received via email; this follows the Payment Card Industry Data Security Standards. This is to...
How do I opt-out of receiving emails or newsletters?
Last updated on May 18, 2023
You can opt out of emails and newsletters by the following the following steps: Go to https://www.us.elsevierhealth.com Click on 'Sign In | Create an Account' and enter your login credentials. Navigate...
How do I cancel my trial or paid subscription?
Last updated on July 08, 2024
Follow these steps to cancel your ExpertPath subscription: Trial Subscription Once your free ExpertPath trial period expires, your trial will automatically renew to a paid subscription. You can...
Where can I find the ExpertPath Trial Instructions?
Last updated on April 04, 2023
Show allHide all How do I start an ExpertPath Trial? ExpertPath offers a one time 15-day trial. At the end of your trial, your subscription will automatically renew to a yearly paid subscription unless...
How do I know if my ExpertPath order has been processed successfully?
Last updated on January 03, 2023
You can check all of your order information upon logging into the ExpertPath store. Follow these steps to check whether your order has been processed successfully: Go to the ExpertPath store Click...
How do I view a copy of the receipt for my ExpertPath order?
Last updated on July 28, 2025
At the time you place your ExpertPath order, a receipt is sent to your registered email address. Follow the steps below to view a copy of the receipt from your order: Visit the ExpertPath store at...
What should I do if I do not wish to renew my subscription?
Last updated on July 08, 2024
If, for any reason, you choose not to renew your ExpertPath subscription, you will need to cancel your trial renewal or subscription in your account. Follow these steps to cancel your ExpertPath subscription. Trial...
How can I renew my current ExpertPath subscription?
Last updated on July 28, 2025
All current users are emailed 30 days prior to their ExpertPath license expiration date. The email will provide detailed instuctions on how to renew your subscription to ExpertPath. You may also contact...