How do I grant or revoke administrator rights?

Last updated on September 02, 2025

  1. Select 'Lookup Learners' or 'Lookup Administrators' from the Learners menu choices.
  2. The Manage Learners or Manage Administrators screen displays.  
  3. Use one or more of the following search criteria to locate the desired learner/administrator:
    • Last Name
    • Learner Id
    • Verification Code

    Please Note: Enable the Show Inactive Learners check box to include inactive learners in the results of your search.

  4. Click 'Show Results'. The Manage Learners or Manage Administrators screen refreshes and learners/administrators matching your search criteria display as listed items.
  5. Click the 'Edit' link that corresponds to the desired learner, the Manage a Learner screen displays. 
  6. Click 'Admin Access' and perform one of the following actions: 

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