Researcher

Administrator/Librarian

To reset your password, go to the sign in page of the product you're using.You will see an option to sign in, normally located in the top right corner of the product page. Click on the 'Sign in' or 'My...

How can I reset a forgotten password?

To change your email address, reset your password or update your personal details follow the steps below.Go to your Settings.Sign in.Edit the details you want to change by clicking on the 'Edit' icon.Follow...

How can I change my email or personal details?

If you don't already have one, you can create an Elsevier account for free from any of Elsevier's products.StepsSelect 'Create account', 'My account’ or ‘Register’, depending on the product you are using....

How do I create an Elsevier account?

Your Elsevier account credentials will allow you to sign in to most Elsevier products. This means that you can use, the same username and password, or your organization’s SAML SSO login details, to sign...

Do I need a separate account for each Elsevier product?

Elsevier Identity and Access Management System uses cookies and similar technologies as described in the Elsevier cookie notice and the cookie preference center accessible from the 'Cookie Settings' link...

How does id.elsevier.com use cookies?

We will send a link to your email inbox if for example, you reset your password or request remote access through your organization. This link is to make sure the email address you provided is real and...

Why is my link expired?

Your institution has had Shibboleth or OpenAthens access to your Elsevier subscriptions enabled and working for some time, but now one or more users have reported that it doesn't work anymore.

You'll...

I'm a librarian or administrator and my users are having trouble signing in via federated access

When you visit an Elsevier product, you will see an option to sign in, normally located in the top right corner. Most products allow you to sign in either using your personal email and password or your...

How can I sign in to my Elsevier account?

Your Elsevier account, the email address that you either use to sign in with or that is linked to your organization, is recognized by a large number of Elsevier products and services. Any personal content...

How do I delete my Elsevier account?

When you visit an Elsevier product and you’re not already signed in, based on the cookies we recognized, then:


	Click on 'Sign In', ‘Check access through your organization’ or 'Check Access' (this will...

How do I sign in via my institution?

Many of our customers use proxy servers to manage access to their subscribed services for remote users.

There are many different proxy products in use with varied and diverse capabilities and complex...

How do I set up a proxy server to access subscribed products?

Allow-listing means that a website is added to a safe list for a network's firewall. Firewalls are configured to stop potentially malicious websites from infecting a PC or network.

To ensure our product...

How can I allow-list your product in our firewall?

Whenever you have created an Elsevier account in any of the products below, you can use that same account to access other listed products. You will not need to create a new account.Some products require...

Products and services you can access with your Elsevier Account

Elsevier SP consumes the metadata of some federations through eduGAIN and some directly from their own feeds. Our metadata is also available in some federations directly and some get it via eduGAIN. That...

Which RE (SAML) Federations does Elsevier support?

You may encounter the 'Instructions from your organization' screen after selecting your company, institution, university… on the 'Find your organization' screen.Organizations (including libraries, institutions,...

Why do I see the “Instructions from your organization” screen and how can it be customised?

To sign in via your organization or to check access through your organization you will need to tell us which organization you belong to.HowBy clicking ‘Sign in via your organization’, ‘Access through your...

How do I find my organization?

Federated access is a type of access that is based on trust. A federation manages infrastructure that facilitates this trust. Both the Identity Provider (IdP) and Service Provider (SP) are members of the...

How does federated access work?

Elsevier implemented support for SAML-based authentication nearly two decades ago, becoming one of the first service providers to join the UK Federation. Since then, we’ve enabled this type of access for...

Elsevier is standardizing its SP metadata in eduGAIN

As you use various Elsevier products and services you may see buttons which will let you sign in or get access.These buttons do different things.'Check Access', 'Get Access' or 'Access through your organization'...

What is the difference between 'sign in' and 'check access'?

If you have previously registered with Elsevier when using your institutional/SSO credentials, and you now have new institutional/SSO credentials, or your institution has updated the software and you're...

How can I link my new to my old institutional/SSO credentials?

This remote access option allows you to sign in and prove your institutional association via your institution.

Once you tell us your institution, we will ask you to sign in via that institution:



Once...

Federated access

When you sign in to Elsevier via your organization, you do not need to have a password, as you can prove your affiliation with your organization in other ways.There are several scenarios where it is useful...

How can I add password to my Elsevier user account?

Here are answers to common questions about setting up federated access for librarians and academic administrators.If you manage access for a corporate, healthcare, or government organization, please refer...

How do I set up federated access as a librarian or administrator?

If you have previously registered with Elsevier and you now wish to use your institutional or corporate network credentials to access those same products, you can add your new credentials to your existing...

How do I add my institutional/SSO credentials to my Elsevier account?

To get access to paid-for content when you are not within your organization click (depending on the product) on 'Check access' or 'Access through your organization'. Alternatively, you can select 'Sign...

How do I get access when I am not in my organization?

You may see screens when you are signing into Elsevier that ask you for your email address.

Elsevier only asks you for your email address when you are trying to access personalized products or services....

Why do I have to provide my email address to Elsevier?

For a comprehensive IdP configuration FAQ please visit How do I set up federated access as a librarian or administrator?Elsevier SP manages SAML-based authentication for a wide range of our products and...

Which SAML attributes does Elsevier SP require?

Not all customers have the same authentication infrastructure, and some may not have any at all. To accommodate this variety, Elsevier supports multiple authentication methods, ensuring all users can access...

Which access methods does Elsevier support?

Your IdP is set up for access to Elsevier products as described here. You can provide authentication shortcuts for your users by giving them WAYFless URLs.


	What is WAYF?

	
	Where Are You From.

	One...

How can I build a WAYFless URL to Elsevier products?

You can add multiple additional emails to your account in your account settings. Note that you will need to sign in first, to prove it is you accessing your account.You may want to do this so that:You...

How can I add an additional email to my account?

Remote access allows your users to easily access your Elsevier subscriptions anytime and anywhere without being limited to being on-campus or in the office. Many institutions already have this mechanism...

Set up remote access for your users

You can sign in to your Elsevier account by clicking a link in an email sent to your inbox.

You can choose to receive this link instead of entering or resetting your password.

If you sign in via a one-time...

How do I sign in using a one-time link?

When you have any kinds of problems related to Shibboleth or OpenAthens you need to get in touch with your library. Your library is your identity provider and they manage your access privileges.

When...

What should I do if I can't sign in via my institution, Shibboleth or OpenAthens?

Each product has a 'Sign out' button at the top of the page that you can click to sign out. The Sign out button becomes only visible once you are signed in. See examples below.

How can I sign out of my Elsevier account?

Yes.
If you’re an academic institution, please visit the page for academic institutions as the information on this page is not relevant to you. 
If you’re an OpenAthens subscriber, see Can we use OpenAthens...

Can we use SSO with Elsevier?

Elsevier SP functions as a SAML proxy between a Customer’s IdP and a large number of Elsevier products and services.Which products does Elsevier SP support?ScienceDirect, Scopus, SciVal, Embase, EngineeringVillage,...

What should I know about Elsevier SP and its REFEDS metadata?

Quick summaryWhen your library’s new IdP is added to the federation metadata, you must contact Elsevier Customer Support to activate it. Users with existing Elsevier accounts will need to link their new...

What happens when the IdP changes entityID?

In order to get access to Elsevier products you will need to enable cookies in your browser preferences.

You only need to allow first-party session cookies, neither third party nor persistent cookies...

Do I need to allow cookies to access Elsevier products?

This remote access option allows you to sign in and prove your association with your organization via an email sent to your organization mailbox.Remote access: you will be accessing Elsevier products remotely...

How can I confirm my organization email domain?

Yes.OpenAthens is integrated with Elsevier. We will consume your metadata within 24 hours of it becoming available through OpenAthens federation.Click the sections below to find out more.How do we enable...

Can we use OpenAthens with Elsevier?

If you’re an academic institution then you just need to update it in your RE federation metadata and we will automatically consume the new certificate within 24 hours of its publication. This also applies...

How do we update our SAML signing or encryption certificate?

For IdP configuration instructions please visit How do I set up federated access as a librarian or administrator?Elsevier SP attribute requirements are published here.AccessMost of our products can be...

How does Elsevier use SAML attributes in federated access?

Sign in to your Elsevier Account settings page and go to the Marketing preferences section.Click 'unsubscribe to opt out of Marketing preferences.You can also update your marketing preferences via the...

How do I opt-out or unsubscribe from Elsevier marketing communications via my Elsevier account?

If you used your organization's SSO login to access Elsevier before but can't find your account now, it might be because your organization changed some settings.

Don't worry! You can quickly get your...

Restoring your saved data on Elsevier Platforms

Browsers tend to hold onto information such as form contents. This can cause slowness or errors when the site no longer matches the cached information. Check your browser instructions for the steps to clear the cache of saved pages.

How do I clear my cache and all cookies?

Get help with accessing Elsevier products

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