View by category
Orders & Renewals
9 answers found
- How do I update my credit card information?
Last updated on May 05, 2025
You can update your credit card information online yourself on https://www.us.elsevierhealth.com.Please note: You can only change your payment method during an active subscription.Follow these steps to...
- How do I manage my refund?
Last updated on March 10, 2025
Refunds are only honored when requested within 30 days of an annual subscription purchase. If requesting a refund after the initial 30 days, please use our webform or chat option, located in the options...
- What should I do if I ordered the wrong subscription length on Clinical Pharmacology powered by ClinicalKey?
Last updated on March 11, 2026
If you have ordered the wrong package, there are options to cancel it.HowSelect the relevant option for details on how to cancel subscriptions or stop monthly renewals:Yearly SubscriptionsIf you have purchased...
- How do I get a refund on my subscription?
Last updated on June 26, 2023
You can get a refund on your one year subscription if the age order is less than 30 days old.Please contact us to learn more about refunds.
- What payment options do I have with Clinical Pharmacology powered by ClinicalKey?
Last updated on June 26, 2023
Currently, we only accept payment via credit or debit card for Clinical Pharmacology powered by ClinicalKey orders. Please contact us if you have any questions regarding payment. Please note: To ensure...
- How do I cancel an individual subscription to Clinical Pharmacology powered by ClinicalKey?
Last updated on March 11, 2026
You can cancel your individual subscription online on Clinical Pharmacology powered by ClinicalKey store.HowFollow these steps to cancel your Clinical Pharmacology powered by ClinicalKey subscription:Log...
- Why do I have an internet charge from Elsevier Science Nederland on my account?
Last updated on June 26, 2023
When checking your bank statement, you may notice that you have an internet charge called ELSEVIER SCIENCE NEDERLAND or your bank may contact you regarding possible fraudulent activity related to this...
- How do I view a copy of the receipt for my Clinical Pharmacology powered by ClinicalKey order?
Last updated on March 11, 2026
When you place your Clinical Pharmacology powered by ClinicalKey order, a receipt is sent to your registered email address. To view this, you are required to have a registered Clinical Pharmacology powered...
- How do I know if my Clinical Pharmacology powered by ClinicalKey order has been processed successfully?
Last updated on March 11, 2026
You can check all of your order information if you are logged into Clinical Pharmacology powered by ClinicalKey store.HowFollow these steps to check whether your order has been processed successfully:Log...