Admin Tool
7 answers found
Where can I view Elsevier’s Privacy Policy, Registered User Agreement and Terms and Conditions?
Last updated on April 02, 2024
Select the relevant option below to view Elsevier's Privacy Policy, Registered User Agreement, and Terms and Conditions: Privacy Policy Registered User Agreement Terms and Conditions
How do I register with Admin Tool?
Last updated on September 22, 2026
Admin Tool is retiring on 31 December 2026 and new access requests are no longer being set up. If you are an administrator for your organization and need administrative access to Elsevier products, please...
How do I clear my cache and all cookies?
Last updated on October 02, 2025
Browsers tend to hold onto information such as form contents. This can cause slowness or errors when the site no longer matches the cached information. Check your browser instructions for the steps to clear the cache of saved pages.
How can I make a complaint to Elsevier?
Last updated on April 15, 2026
If you're not happy, we're not happy. We try to get everything right first time, but we know that sometimes things can go wrong. If this happens, please let us know so we can put it right. We do our best...
I believe I’ve identified a harmful error in an Elsevier product. How can I let Elsevier know?
Last updated on May 01, 2026
If you are experiencing an error while using an Elsevier product, please contact us using the details on this page.
How do I sign in or get started with Admin Tool?
Last updated on September 22, 2026
Note: Admin Tool is retiring on 31 December 2026 and will not be accessible from January 2027. If you are getting started as a new administrator, we recommend starting directly with Admin Console, Elsevier’s...
Moving from Admin Tool to Admin Console — start here
Last updated on October 13, 2026
Welcome to Admin Console. If you previously used Admin Tool, this guide gets you productive in a few minutes.Signing in for the first timeGo to adminconsole.elsevier.com and sign in with the same Elsevier...