How can I search for a specific user or a group of users in my organization using the Elsevier Admin Console?

Step 1: Sign in to the Elsevier Admin Console

1. Go to: https://adminconsole.elsevier.com/
2. Sign in using your administrator account.

Step 2: Open the Users Page

1. Click Manage access
2. Select Users and Admins.

3. You will now see the full list of users associated with your organization

   

   
    

Step 3: Use the Search Bar

Use the search bar at the top of the user list to find a specific individual.

You can enter:

• Full email address
• First or last name

Tip: The search updates automatically as you type.

Step 4: Apply Filters for Group Searches

To locate a group of users, click Filters and choose from the available options:

Available Filters:

• Status:

  • Active
  • Inactive
• Admin Roles:

  • Select All
  • Deselect All
• Products: Filter by specific institutional product subscription
• Group: Filter by group in an account

You can apply multiple filters at once for more precise results.

• Can’t find a user?

  • Check spelling or try using a partial name.
  • Confirm the user has registered or is still associated with your organization.
• User not appearing under your institution?

  • The user may be linked to a different organization. You may contact Elsevier Support for assistance.
• You need to remove or update users?

  • Use the Edit option next to each user record.

If you’re unable to locate a user or believe a user is incorrectly associated, please contact Elsevier Support.