Access Support for Admin Console

What is Admin Console?
Admin Console is a new tool that allows Administrators to view product reports, manage access for their users and contact customer service. All in one place.

Who can use Admin Console?
Currently, existing Administrators that already have access to Elsevier tools including E-PIC and Admin Tool can use Admin Console.

How do I get access to Admin Console?
Please email customer support using this online form.

How can I access Admin Console remotely outside of my institution?
If you do not already have remote access applied to your account, please contact us to enable remote use.

Why am I seeing a “We’re Sorry” page when trying to access Admin Console?
There could be several reasons you are seeing this page:

• You may not have administrator privileges assigned to any of your accounts.
• You may be trying to access Admin Console remotely outside of your institution or IP range.
• You have administrative access; however, you may have tried signing in with an account that does not have the proper administrative rights.

Try changing your organization from the top right corner or contact us to request access.

How can I provide my feedback and product requests I’d like to see added to Admin Console?
Admin Console is a new tool currently in a pilot phase with exciting plans ahead for our valued customers. Your feedback will directly influence product improvements and new features designed around your needs. Please contact us to share your thoughts, we’d love to hear from you.

Other helpful information:

• How can I reset a forgotten password?
• How can I change my email or personal details?
• How do I create an Elsevier account?
• How do I sign in via my institution?
• How can I sign in to my Elsevier account?
• How can I add password to my Elsevier user account?
• How can I sign out of my Elsevier account?
• How do I sign in using a one-time link?
• How do I clear my cache and all cookies?